35 Guest experience specialist Jobs in Austin, TX
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EOS Hospitality is Hiring a Guest experience specialist Near Austin, TX
As a standard hospitality expectation, this position requires availability Friday through Sunday, during weekends, holidays, and some evenings.
- Greet guests immediately with a sincere, friendly welcome. Using a cheerful, clear voice, address guests by name and listen carefully to understand requests.
- Promptly answer the telephone within three rings, using a name and a pleasant, clear tone.
- Complete the registration process by checking guests in according to LASR procedures. Handle cash, make a change, and balance and assign cash drawer.
Accept and record vouchers, travelers' checks, credit cards, and other forms of payment.
- Maintain a thorough knowledge of the entire resort, including the spa.
- Ensure all guest requests during the stay are completed promptly and satisfactorily.
- Close guest accounts at checkout and ask guests how they enjoyed their stay. Offer a compromise or call the manager or reservations to resolve the guest's concern on the eve of dissatisfaction or a dispute.
- Investigate all guest complaints thoroughly. Listen carefully and offer assistance to resolve. If the issue cannot be resolved after offering alternatives, obtain management assistance.
- Fully responsible for completing all items on the shift checklist daily.
- Responsible for the proper operation of security gates according to resort procedures.
ADDITIONAL RESPONSIBILITIES
In addition to performing the essential functions, this position may be required to perform additional functions according to the needs of the spa and as assigned by the supervisor.
These responsibilities m include but are not limited to :
- Escort guests to rooms and assist them with baggage handling as necessary.
- Provide safety deposit box for guests, completing the appropriate paperwork.
- Operate office equipment as required, ensuring guests receive messages and deliveries.
- Arrange for guest transportation as needed.
KNOWLEDGE, SKILLS, AND ABILITIES :
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the job's essential functions, with or without reasonable accommodation, using some other combination of skills and abilities.
Knowledge
Knowledge of effective customer service techniques and skills.
Skills
They are skilled in using a calculator, fax, copier, and personal computer. Confident with entry-level Microsoft Office skills.
Abilities
- Ability to deal with external and internal customers, collect information, and resolve conflict using high patience, tact, and diplomacy.
- Ability to stand for long periods, carry luggage, and drive a vehicle safely.
- Must be able to lift up to 40 lbs.
QUALIFICATION STANDARDS
Education
High school diploma or equivalent.
Experience
Prior customer service or hospitality experience preferred.
Licenses and Certifications
Valid TX driver's license with a clean record.
ABOUT LAKE AUSTIN SPA RESORT
Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house.
Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.
What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.
What We Believe
- Shared accountability
- Humility and kindness
- Creative problem solving
- Collaboration & community
- Do well and do good
Benefits
- Scenic Views
- Wellness Classes
- Growth Opportunities
- Community Atmosphere
- Employee Discounts
- Employee Recognition
- Complimentary Classes
- Health, Dental, Vision & 401k
We are located on S Quinlan Rd, approximately 10 minutes into the Steiner Ranch neighborhood. Please submit your resume with detailed work experience and modalities for consideration.
Lake Austin Spa Resort is an EOE / M / F / D / V and eVerify Employer.
Last updated : 2024-05-14
Job Summary
Full Time
$47k-63k (estimate)
05/16/2024
05/22/2024
The job skills required for Guest experience specialist include Customer Service, Microsoft Office, Problem Solving, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest experience specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest experience specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest experience specialist positions, which can be used as a reference in future career path planning. As a Guest experience specialist, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest experience specialist. You can explore the career advancement for a Guest experience specialist below and select your interested title to get hiring information.
If you are interested in becoming a Guest Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Experience Specialist job description and responsibilities
A successful guest specialist must be able to properly greet guests and make them feel at home.
03/11/2022: Springfield, OR
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/28/2021: Vineland, NJ
Guest Experience Specialists lead their team members to accomplish day-to-day and big picture goals.
02/15/2022: Helena, MT
Guest specialists assume responsibility over safety of their guests and supervise other staff members when necessary.
01/30/2022: Eugene, OR
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
02/26/2022: Longview, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Experience Specialist jobs
Compensation depends on work experience, job location, bonus, benefits and other factors.
01/15/2022: Pocatello, ID
Customer experience analysts may create and track metrics to quantify the customer experience.
03/17/2022: Fort Worth, TX
They are like puzzle pieces.
12/20/2021: Macon, GA
Customer experience specialists at B2C companies should have great writing and communication skills, with the ability to think creatively on a larger scope.
01/19/2022: Helena, MT
Customer experience specialists at these companies should be data-driven and focused on building relationships.
03/10/2022: Richmond, VA
Step 3: View the best colleges and universities for Guest Experience Specialist.
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