1 Customer Experience Specialist, La Grange and Austin Job in Austin, TX

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Customer Experience Specialist, La Grange and Austin

Education Service Center Region XIII

Austin, TX | Full Time

$79k-105k (estimate)

2 Weeks Ago

Customer Experience Specialist, La Grange and Austin

$79k-105k (estimate)

Full Time 2 Weeks Ago

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Education Service Center Region XIII is Hiring a Customer Experience Specialist, La Grange and Austin Near Austin, TX

Support Staff

Job ID: 4989

Reports To: Senior Coordinator for Professional Development Experience
Salary: This is a full-time, 12-month position at 232 days with an annual minimum salary of $47,486. As a team member at ESC Region 13, you will contribute to both the Teacher Retirement System and Social Security.
Primary Purpose:
Join ESC Region 13 in delivering exceptional professional development experiences for teachers and educators! As a Customer Experience Specialist, you'll play a pivotal role in ensuring smooth operations at both our main campus in Austin and our satellite campus in La Grange. Your daily tasks will include setting up classrooms and conference rooms, providing A/V support for meetings, greeting guests, and maintaining the campus. When not supporting meetings and serving in-person clients, the CX Specialist supports our customers by assisting them via phone and e-mail with our online registration system, technical assistance with online courses, and other customer service responsibilities such as billing and payment questions. We also work closely with our facilities services team to create a clean, safe, and inviting space for all our customers. Your location schedule will vary based on client needs and events, allowing you to create a welcoming environment for guests at both campuses. In La Grange, you'll be the primary contact and may handle additional tasks such as furniture setup, hospitality and catering arrangements, and light custodial duties.
If you are passionate about providing exceptional customer service and creating a welcoming and organized workspace for our clients, and ESC Region 13 sounds like a place that will allow you to show off your talents in the name of improving public education, then we want to hear from you.
Please submit your resume and tailored cover letter online. We will review applications and fill the position when we find the perfect fit. We will not consider applications without a cover letter tailored to this position. Please note that naoffer of employment will be subject to the successful completion of a background check.
Major Job Responsibilities/Essential Functions

Serve as a representative of ESC Region 13, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the educational community and with the public
Set up classrooms and conference rooms for use each day, ensure that all equipment and supplies are in good condition, and configure meeting rooms according to the daily schedule and anticipated number of guests
Provide technical support for meetings, including troubleshooting any issues that arise with A/V equipment or software, connecting laptops to A/V equipment and troubleshooting Zoom meetings
Assist clients via e-mail and phone with inquiries related to event registration, account management, billing, and other systems support
Assist clients with accessing online courses, including troubleshooting connections, browser settings, and other technical barriers
Greet guests, assist with onsite registration for workshops and events, ensuring a positive customer experience
Assist ESC Region 13 team members and presenters with workshop and event needs
Ensure the general upkeep of the campus; maintain and order office supplies, equipment, and hospitality supply levels, perform light janitorial duties to maintain a clean and organized workspace, and escalate major maintenance issues to ensure they are addressed in a timely manner
Perform other department administrative and support duties as needed
Other duties as assigned

Required Qualifications

High school diploma or equivalent
2 years of experience in a related role, such as office management, hospitality, or event planning
Strong organizational skills and attention to detail
Speed and efficiency using web-based systems and applications
Ability to multitask and prioritize tasks effectively
Excellent written and oral communication and customer service skills
Aptitude for minor troubleshooting of meeting technology, including connecting laptops to A/V equipment and troubleshooting Zoom/Teams meetings
Ability to work independently at a satellite location

Preferred Qualifications

Associate's or Bachelor's degree preferred
Adaptability
Ability to manage multiple assignments simultaneously while meeting deadlines
Strong organizational skills
Demonstrated troubleshooting/problem-solving mindset

Supervisory Responsibilities

No direct supervisory role

Budget Responsibilities

General awareness of department budget and impact

Working Conditions

Follow policies and procedures
Maintain emotional control
Daily location schedule determined by client need – split time between main Austin campus and San Marcos campus
This is not a remote-work position
Must have reliable transportation to commute to the Austin and San Marcos campuses as required
Possible occasional travel to other ESC satellite locations
Maintain effective working relationships
Flexibility to work evenings and weekends as needed
Flexibility to adapt to changing schedules and client needs
May be required to lift light to medium loads (up to 25 pounds)
May be required to climb a ladder
Prolonged sitting or standing at a computer
Hearing, speaking, visual acuity

Equipment Used

Typical office equipment (computers, printers, copiers, etc.)
A/V equipment such as projectors, microphone systems, videoconference technologies, etc.

Benefits:

Generous contribution to medical benefits
Twelve vacation days per year
Ten leave days per year
Four telecommute days per month
Discounted wellness offerings
Form more information browse the Benefits Booklet

The above statements are intended to describe the general purpose and responsibilities assigned to this job and are not intended to represent an exhaustive list of all responsibilities, duties and skills that may be required.