JOB SUMMARY

This full time, at will, position is responsible for providing day-to-day support to the Lead Receptionist and a team of Aging and Disability Resource Center (ADRC) Options Counselors and other assigned roles. This leader provides support and guidance, motivating the team to meet the group’s responsibilities with the highest quality of service.

ESSENTIAL DUTIESinclude the following. Other duties may be assigned and/or requested from time to time in fulfillment of the agency’s mission.

1. Provides leadership to the team and works with members to build unity and cohesiveness

2. Assists with the hiring process to fill vacant positions in team

3. Coordinates and contributes to the training process for new staff members

4. Offers all team members training, coaching, re-training, and discipline as appropriate

5. Inspires person-centered care philosophy

6. Assures the agency Personnel Policies and Code of Ethics are followed

7. Ensures program timelines and guidelines are met

8. Ensures team responsibilities are met, performing staff duties when temporary shortages of staff occur

9. Serves as a liaison between staff, A2AA administration, State staff, individuals, families, and other community stakeholders, while providing outstanding customer service

10. Manages administrative responsibilities for at least two ADRC Options Counselors, including but not limited to, managing and approving time cards, time off requests, expense sheets, staff evaluations, benchmarks, and reports

11. Monitors quality outcomes of the team, communicates and assists in building team understanding and compliance with expectations for outcomes

12. Communicates information to the team, passing on information in a timely manner while retaining the integrity of the message

13. Serves individuals in a manner that is empowering, patient, compassionate, and person-centered

14. Attends, participates, and leads meetings and trainings

15. Contributes to the functioning of the ADRC for all team members by answering calls and assisting walk-in guests

16. Maintains the team’s workflow

17. Performs and/or coordinates community presentations and representation at resource fairs

18. Manages project for the ongoing maintenance of resource data stored in Vision Link

RESPONSIBILITIES

This positions makes a substantial contribution to the mission of REAL Services, Inc. due to the fact that this person provides the leadership to build and maintain a solid and well-functioning team as the Agency’s representatives to the community. The attitude and culture of a team is directly influenced by the qualities of this individual. In addition, the quality of care delivered to clients is dependent on whether this individual has helped to cultivate and inspire an effective, organized, and coordinated team. This leader serves a group of direct reports and the ADRC team members as a whole.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS

Bachelor’s degree (BA or BS) from an accredited four-year college; or, an associate’s degree may be considered with four or more years’ experience in human services, assessment, service plan development and implementation.

Obtain and maintain ongoing Care Manager Certification with the Indiana FSSA Division of Aging.

KNOWLEDGE. SKILLS. AND ABILITIES REQUIRED

1. Ability to inspire and lead a diverse group of individuals is essential

2. Ability to communicate the Agency’s mission through words and action are paramount to the success of this position

3. Ability to organize workflow and manage workload, applying sound judgement

4. Excellent communication skills, both in writing and orally, with good interviewing skills

5. Ability and attitude to work productively, independently, cooperatively, and relate to the needs of individuals, colleagues, the agency, and community partners

6. Ability to follow instructions and procedures, to interpret the information and to complete assigned tasks in an accurate, concise, and detailed manner

7. Knowledge of in-home and community based services, funding sources, eligibility, community resources, and information available through REAL Services and in the community

8. Ability to assess specific needs both in-person and on the phone

9. Ability to develop rapport quickly, and to empathize and understand individuals’ behaviors

10. Ability to use state mandated computer programs, resource database, as well as basic knowledge of Excel and Word computer programs, as relevant to successfully execute the job

11. Ability to educate team members and community

DIFFICULTY OF WORK

Guidelines are generally clear and complete, with some judgment required in implementing them when unusual circumstances arise. The work demands sound judgment be exercised in selecting the most tactful approach in communicating with team members and with individuals served. All documentation must be accurate and timely. The work is repetitive in nature inasmuch as the same tools, forms, and procedures are utilized routinely, but does involve variables and considerations when dealing with diverse situations.

PERSONAL WORKING RELATIONSHIPS

1. With Agency staff members

2. With various individuals and their families

3. With community agencies

4. With people in the community to inform them of our programs and services

WORKING CONDITIONS AND PHYSICAL DEMANDS

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually seated, standing, climbing stairs, descending stairs, or walking at will in a typical office setting. Very limited physical effort required. Regular and recurring travel to assessments, meetings, trainings, and presentations will be performed. A valid driver’s license and a dependable vehicle is required.

CONDITIONS OF EMPLOYMENT

1. Successful candidate must submit to a pre-employment drug screening and a limited criminal history check

2. Willingness to learn Vision Link or any other resource database utilized in the ADRC

3. Proof of educational credentials and/or licensing is required at time of employment

4. This position has a 6 month probationary period.

5. Must sign non-compete clause

Job Type: Full-time

Pay: $58,000.00 - $63,000.00 per year

Benefits:

• 403(b) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Work Location: In person