Department
EVC CAMPUS ACADEMIC AFFAIRS (SB-ACAD-IUSBA)
Job Summary
This is a limited-term Strengthening Institutions Program (SIP) grant-funded position to implement the Titan Teams Program, which is designed to provide case management support for first-year beginners, with an emphasis on specific student populations (e.g., low-income, underrepresented). The main goals of the program are to increase participating students' sense of belonging, success, and retention. This position will work closely with the Titan Success Center.
Department Specific Responsibilities

• Responsible for overseeing multiple Titan Teams and for implementing strategies to achieve the desired outcomes.
• Serves as case managers for their Titan Team students, supervise the peer mentors affiliated with their Teams, and coordinates with the other programs and offices that support their students. This position will be housed in Academic Affairs and report to the Special Associate Vice Chancellor for Advising and Retention.
• Provides case management for a caseload of students in the Titan Teams program. Coordinates support provided by faculty and peer mentors attached to Titan Teams. Works with faculty, academic advisors, Academic Center for Excellence, the Titan Success Center, student service units, and other stakeholders to ensure wrap-around support.
• Maintains information on Titan Teams students. Tracks and supports student progress throughout their college career. Maintains records on student progress, persistence, retention, and graduation.
• Meets regularly with Titan Teams during semester to develop medium and long-range academic goals, review grades and student engagement reports, and identify problems before they become barriers to success. Assists students in developing strategies to promote academic persistence. Provides coaching, proactive and developmental guidance to assist Titan Teams students with their transition to college.
• Designs, organizes, and runs events for Titan Teams students.
• Recruits students to Titan Teams through outreach and coordination with New Student Orientation and other offices
• Recruit, train, place, and supervise Titan Teams Peer Mentors.
• Trains staff in best practices on topics such as case management.
• Assists students to develop career goals and coordinates with Office of Professional Engagement and Career Services to provide career development for Titan Teams students.
• Effectively uses university advising and retention tools and systems including notes on AdRx and appointments on Scheduler
• Communicates outcomes at staff meetings and works with other Titan Team Leaders and Special AVC of Advising and Retention to refine and improve program
• Other duties as assigned.

General Responsibilities

• Develops and implements programs and initiatives that offer support for students in crisis, facing adversity or challenges, or who belong to an under-represented or minority student population.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives. Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for support services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student support initiatives against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.
• May provide guidance to other student support staff; makes process recommendations to manager for improved delivery of service.

Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION

Required

• Bachelor's degree in education, public affairs, public health, counseling, social work, business, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE

Required

• 2 years in student services, higher education, social work, counseling, law, or related field

Preferred

• Experience working with under-represented or under-resourced populations

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Demonstrates ability to maintain confidential information
• Ability to simultaneously handle multiple priorities
• Demonstrates excellent judgment and decision making skills
• Demonstrates customer service skills
• Knowledge of student development, counseling, or career development theories and practices
• Knowledge of current needs and trends of diverse student populations
• Ability to advise students individually and in groups on student-related matters
• Commitment to working with people from diverse backgrounds and demonstrated cultural competency
• Ability to build strong partnerships with students and other university departments

Preferred

• Experience organizing events
• Experience using Microsoft Office Suite (Word, Excel, and PowerPoint)
• Ability to learn and use tools and software systems for coaching and retention

Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Indiana University South Bend campus
South Bend, Indiana
Advertised Salary
$35,568.00 annual salary
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Career
FLSA: Exempt
Job Function: Student Services
Job Family: Student Support
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
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