27 Customer Engagement Specialist Jobs in Cincinnati, OH
Reading Rock is Hiring a Customer Engagement Specialist Near Cincinnati, OH
Responsibility to Do it Right the First Time
Openness, Honesty, and Integrity.
Communication and Collaboration = Continuous Improvement
Know the Customer – Internal and External
Safety as a Lifestyle, not a Slogan!
- Bi-lingual (English/Spanish) preferred.
- Thoroughly knows the installation process and product usage.
- Acts as a subject matter expert in exceptional customer service.
- Estimates material requirements and upsells products needed for the job.
- Works with the sales department to grow a customer base.
- Assists the manager on daily functions of the department.
- Accurately and thoroughly enter orders for all customers in a timely manner.
- Uses various software including ERP Systems, Excel, and other Microsoft Office Products to perform various customer transactions.
- Process cash, account, and counter sales, assist showroom sales, and correctly files corresponding paperwork.
- Schedule deliveries within company terms and conditions. Work with distribution to meet corporate delivery standards.
- Maintain constant communication with yard and management regarding customer/product issues and receive and communicate information in this role in a professional, informative, and instructive manner.
- Initiate Customer Concern Form process when processes or product quality dictates.
- Vigorous compliance with all SOP’s, company policies, procedures, and performance standards. Help control expenses in any area of the company at all times.
- Support the efforts of the sales staff to gain market share and increase revenue with the ultimate goal of achieving the divisional budget.
- Effectively drive the sales of Hardscapes, Commercial & Building Materials, tools and accessories as budgeted.
- High school diploma required, any level of college or certifications in business, sales, marketing or related field preferred.
- Ability to demonstrate an exceptional customer service experience.
- Ability to connect with others, build trust, and be accountable for the customer experience.
- Has excellent interpersonal skills and is naturally persuasive.
- MS Office-Excel and Word knowledge.
- Knowledge of process to include order entry, RMAs, and basic ability to research data.
Job Summary
Full Time
Durable Manufacturing
$35k-44k (estimate)
04/20/2023
06/23/2024
rockcast.com
WEST CHESTER, OH
50 - 100
1888
Private
GORDON RICH
$10M - $50M
Durable Manufacturing
Related Companies
About Reading Rock
Reading Rock is a manufacturer and supplier of building materials that includes hardscapes, precast, masonry, tile and hearth.
The job skills required for Customer Engagement Specialist include Customer Service, Futures, Life Insurance, Customer Relationship, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Engagement Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Engagement Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Engagement Specialist positions, which can be used as a reference in future career path planning. As a Customer Engagement Specialist, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Engagement Specialist. You can explore the career advancement for a Customer Engagement Specialist below and select your interested title to get hiring information.
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