Inclusively is partnering with one of the top airlines in the world to hire a Customer Experience Specialist-CVG.

ABOUT INCLUSIVELY:

Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.

Benefits and Perks to Help You Keep Climbing

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Recognition rewards and awards through the platform Unstoppable Together
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Access to over 500 discounts, specialty savings and voluntary benefits through perks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:

* Actively listening
* Quickly identifying and owning customer issues
* Actively search for solutions to problems
* Making quality decisions
* Attention to detail
* Interacting with a globally diverse group of customers and colleagues

The starting pay for Customer Experience Specialists in Cincinnati, OH (CVG) is $16.55 per hour. Additional pay increases occur regularly through 10.5 years to the current max of $35.26 per hour.

What you need to succeed (minimum qualifications)

* High School diploma, GED, or High School Equivalency.

*Embraces diverse people, thinking and styles.

* Consistently makes safety and security, of self and others, the priority.

* Be at least 18 years of age.

* Authorized to work in the United States.

* New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.

* Digital literacy in navigating web-based applications, emails, instant messaging, and internet searches.

* Demonstrate clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.

* Reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment.

* Demonstrates that privacy is a priority when handling personal data.

What will give you a competitive edge (preferred qualifications)

• One year of experience working in sales, and at least one year of experience providing customer service.
• Spanish language fluency. Periodically opens internal bilingual positions (with associated pay increase) to current Customer Experience Specialists, so we would like to know if you are potentially eligible and interested in this position.

Job Type: Full-time

Pay: From $16.55 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person