69 Customer Engagement Representative Jobs in Cincinnati, OH
Reading Rock is Hiring a Customer Engagement Representative Near Cincinnati, OH
- 401k Match
- Health Insurance
- Holidays
- PTO
- Ensure the Industry’s Best Customer Experience.
- Order Fulfillment Process to be accurate and thorough.
- Process cash, account, counter, and showroom sales as well as sales to assigned customers. Outside site visits might be required.
- Ensure material shipments are appropriately scheduled within terms and properly communicated with the yard, dispatch, and the customer.
- Be proficient in product knowledge for material such as fireplaces, thin/adhered stone, masonry, and hardscape products. This would also include the ability to do a material estimate/take off that appropriately matches the scope of the project.
- Be proficient to coordinate with the installation managers during the install of RR supplied products.
- Assist outside sales with customer relationships as it relates to the selection process and order fulfillment.
- Coordinate the fulfillment of back orders and special-order products with purchasing, the customer, yard, and dispatch.
- Professionally resolve conflicts associated with an order as required.
- Manage assigned customer relationships as designated by the Divisional Managers. This will require documented call reports aligned with key performance indicators. Communicate results as required.
- Complete Customer Concern Form (CCF) paperwork according to policy.
- Vigorous compliance with SOP’s, policies, procedures, and performance standards.
- Report any safety concerns to Safety Manager or supervisor. Take accountability to ensure safety procedures, training and policies are enforced.
- Maintain work area to be clean and presentable.
- Attend industry events as needed.
- Participate in Company inventory counts.
- Strictly adhere to company and OSHA policy requirements.
- Participate in technical and online training events for personal and professional development.
- Other jobs and duties as assigned.
- Understand and articulate the 4P’s and ROCKS Core Values.
- Willingness to cover other RDC locations as directed and work in the seasonal Saturday schedule.
- 401(k) Match
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Day shift
- Monday to Friday
- Spanish (Preferred) and English
Job Summary
Full Time
Durable Manufacturing
$33k-41k (estimate)
08/10/2023
05/29/2024
rockcast.com
WEST CHESTER, OH
50 - 100
1888
Private
GORDON RICH
$10M - $50M
Durable Manufacturing
Related Companies
About Reading Rock
Reading Rock is a manufacturer and supplier of building materials that includes hardscapes, precast, masonry, tile and hearth.
The job skills required for Customer Engagement Representative include Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Engagement Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Engagement Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Engagement Representative positions, which can be used as a reference in future career path planning. As a Customer Engagement Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Engagement Representative. You can explore the career advancement for a Customer Engagement Representative below and select your interested title to get hiring information.
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