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Customer Service Advisor (Heavy Equipment)
Apply
$81k-108k (estimate)
Full Time 1 Week Ago
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RDO Equipment Co. is Hiring a Customer Service Advisor (Heavy Equipment) Near Hayward, CA

$70000 - $90000 / year
Compensation & Benefits:
  • Average $70,000 to $90,000 your first year, with top earners well into six figures
  • Guaranteed base salary plus commissions
  • Comprehensive benefits package and a company vehicle
  • Training and development, as well as opportunities to grow within the organization
This individual will sell service, parts, and whole-good attachments for customer solutions, while building long-term relationships within a territory to maximize company profitability and market share. They must have strong communication skills and are expected to meet the customer's needs and expectations.
Specific Duties Include:
  • Sell machine maintenance and repair services, repair parts, extended warranties, whole good attachments, and any other management approved products.
  • Maintain basic technical knowledge of RDO Equipment Co. products and services and provide technical assistance where applicable.
  • Use Company provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner.
  • Represent the company for the sale of Product Support to customers in a defined sales area.
  • Maintain product knowledge; understand features and benefits of all products and services potentially saleable by the company.
  • Be aware of competitive activity and competitive products, as well as business and industry trends.
  • Maintain, as directed by the manager, current and complete sales management information for all customers in the assigned territory.
  • Test/operate machinery at customer work site.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
  • 1-3 years' experience in an industry-related role with involvement in activities such as sales, service, training, or other related work.
  • Strong computer skills
  • Strong communication skills
  • Excellent customer service skills
  • Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
EOE/M/F/Disabled/Veteran
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Summary

JOB TYPE

Full Time

SALARY

$81k-108k (estimate)

POST DATE

04/30/2024

EXPIRATION DATE

05/19/2024

WEBSITE

rdoequipment.com

HEADQUARTERS

DEVILS LAKE, ND

SIZE

1,000 - 3,000

FOUNDED

1968

CEO

DALE ROSE

REVENUE

$1B - $3B

INDUSTRY

Wholesale

Related Companies
About RDO Equipment Co.

Founded in 1968, RDO Equipment Co. sells and supports agriculture, construction, environmental, positioning, surveying, and irrigation equipment from manufacturers including John Deere, Vermeer, and Topcon. With more than 75 locations across the United States, including partnerships in Russia, Ukraine, and Australia, RDO Equipment Co. is a total solutions provider.

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The following is the career advancement route for Customer Service Advisor (Heavy Equipment) positions, which can be used as a reference in future career path planning. As a Customer Service Advisor (Heavy Equipment), it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advisor (Heavy Equipment). You can explore the career advancement for a Customer Service Advisor (Heavy Equipment) below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Advisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Advisor job description and responsibilities

They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.

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Listened attentively to customers needs to ensure a positive customer experience.

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Telecommunications companies and other service providers recruit customer service advisors who are tasked with helping customers deal with technical problems.

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Service representatives receive basic technical training and attempt to help customers resolve minor problems over the phone.

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Customer complaints are often assigned case numbers that are used to track the progress of each case.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Advisor jobs

Provide customers with solid solutions that meet their needs.

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Provide technical support to clients; troubleshoot systems.

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Promote service retention while reducing cancellations.

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Stop Complaining About Missed Calls.

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Confident with the ability to communicate to customers, colleagues, and staff at all levels.

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Step 3: View the best colleges and universities for Customer Service Advisor.

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