Client Summary and Role :

Our client is an independent manufacturer’s representative operating within the waterworks, fire protection, irrigation, and plumbing industries.

They represent premium brands and are very selective when considering additions to our portfolio. The roles will begin in the warehouse, learning the industry and products.

Eventually, after understanding the company, you’ll be given the opportunity to grow into a customer facing role. Your responsibilities will grow into answering phone calls, manage company e-mail, and process orders for customers.

Data entry in multiple systems. Maintain a professional, courteous and respectful environment when communicating with peers and customers.

Essential duties and responsibilities this will be the duties during the training period

• Opening and closing the warehouse daily
• Pull and stage orders
• Ship and Receive orders
• Load and unload trucks
• Assist with will call orders for customers
• Maintain a clean and functioning warehouse
• Closing will call orders daily Eventually role will grow into the following responsibilities :
• To process orders received accurately and efficiently, within prescribed department guidelines.
• Answer inbound phone calls and assist customers with ordering. Processes orders, verifies stock, checks status of backorders, and notifies customers of delivery dates.
• Process RGAs and Credit Memos as required.
• Communicate relevant information to other departments (i.e., Outside Sales, Purchasing, Marketing, Warehouse, and Accounting).
• Manage Customer Care e-mail inbox-determine level of urgency of inquiry, assign to customer care associates or handle as required.
• Communicate with Manufacturers regarding direct shipments, pricing, and product information / updates.
• Participate in product training sessions as required.
• Assist other departments where needed.

Qualifications for Warehouse :

• Ability to work with minimal supervision
• Be self-motivating
• Ability to lift 30 pounds or more
• Ability to Read, write, and speak English
• Ability to work with internal and external customers
• Ability to be flexible and multi-task
• Ability to act in a professional manner in a working environment
• Fork Lift License preferred
• While performing the duties of this job, the employee is regularly asked and required to spend several hours on his / her feet.
• The employee is required to talk, see and hear, and communicate with others.
• The employee is required to possess good hand-eye coordination.
• The employee must occasionally lift and / or move at minimum 30 lbs.
• The Individual will working in a loud, fast pace moving environment.
• The Individual will be asked to work in a warehouse and outside conditions at times

Qualifications for Customer Service Role : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent phone skills.
• Above average math skill. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute percentage and discounts.

• Ability to speak and write articulately and credibly, to resolve issues / concerns with customers, and to respond quickly and professionally to prospects and customer requests.
• Effective problem-solving skills essential.
• Exceptional organizational skills
• Very high attention to detail.
• Ability to understand our products and convey their value to prospective customers.
• Ability to multi-task in a fast-paced high volume work environment.
• Possess personal integrity and professionalism.
• Previous Plumbing Market knowledge preferred. Education and / or Experience :
• High School degree required. Equivalent experience in related industry may be substituted for degree.
• Knowledge of and expertise in the use of computer systems including Word, Excel and Outlook. Typing 45 wpm.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Ability to effectively present information in one on one and small group situations to customers and other employees of the organization.

Ability to apply common sense understanding.

Compensation / Pay Rate (Up to) : $20.00 - $22.00 Per Hour