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Customer Service Associate
$52k-64k (estimate)
Full Time | Retail 1 Month Ago
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Airport Home Appliance is Hiring a Customer Service Associate Near Hayward, CA

Company: Airport Home Appliance

Location: Hayward, CA/ Onsite

About Us: At Airport Home Appliance, we're not just another appliance store – we're a family-owned appliance superstore committed to providing unmatched selection, unbeatable prices, and outstanding customer service. With over 80 brands and hundreds of appliances on display, we pride ourselves on being the go-to destination for all appliance needs in Northern California. We are currently seeking a dedicated Customer Service Associate to join our team!

Responsibilities:

  • Serve as the primary point of contact for customers.
  • Answer incoming calls promptly and professionally, providing excellent service with a cheerful demeanor.
  • Manage project timelines and task lists efficiently.
  • Utilize technology effectively to address customer inquiries and issues.
  • Collaborate with management to identify opportunities for improvement.
  • Ensure adherence to company procedures and regulations.
  • Assess customer needs and provide appropriate course of action.
  • Other duties as assigned.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time effectively.
  • Tech-savvy with proficiency in using various tools and software.
  • Prior customer service experience preferred.
  • High school diploma or equivalent required.

Benefits & Perks:

  • Competitive salary
  • 401(k) program
  • Paid vacation and sick time
  • Training and development opportunities
  • Employee discounts on products
  • Positive and supportive work environment

If you're passionate about delivering exceptional customer service and thrive in a dynamic team environment, we want to hear from you!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Every weekend
  • Monday to Friday

Ability to Relocate:

  • Hayward, CA 94545: Relocate before starting work (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$52k-64k (estimate)

POST DATE

03/21/2024

EXPIRATION DATE

04/17/2024

WEBSITE

airportappliance.com

HEADQUARTERS

REDWOOD CITY, CA

SIZE

100 - 200

FOUNDED

1964

CEO

JOE THURSTON

REVENUE

$50M - $200M

INDUSTRY

Retail

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About Airport Home Appliance

Airport Home Appliance is a Family Owned Appliance Superstore providing you with guaranteed low prices and outstanding customer service. We have the largest selection of appliance brands in Northern California with over 80 Brands and hundreds of appliances on display. Plus, you can expect expert advice from start to finish as you decide which appliances are perfect for you and your project. Visit one of our Bay Area showrooms!

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The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Ability to professionally attend to the needs of customers.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Associate jobs

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Ensure all customer problems are resolved quickly to the satisfaction of the customer.

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Ensure confidentiality of customer data and careful handling of documents media packages.

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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.

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Measure and analyze customer feedback.

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Step 3: View the best colleges and universities for Customer Service Associate.

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