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RDI Corporation is a world class outsourcer providing call center, market research, administrative, IT and creative services to a broad mix of companies, including Fortune 500 partners.
At RDI, we believe in #winningsmart by providing customized, yet highly strategic solutions. We believe in teamwork, which is why our family of companies is a mix of cognizant, strategic, resilient, and passionate individuals, each with a unique skill set that contributes to the end goal : Winning.
So, we need you to win. Do you have a passion for helping people? Do you know the value of outstanding customer service? Are you looking for an employer that offers stable employment, promotes from within, and provides a competitive benefit package, not to mention other outstanding incentives (cash bonuses, company contests and giveaways, and SO much more!)?
Currently, we are seeking a Call Center Quality Assurance Analyst to join the team. This position would be working on-site in Blue Ash, OH .
As a Call Center Quality Assurance Analyst , you will be responsible for auditing and identifying various Customer Service, Sales, and Compliance related issues and ensuring follow-up is provided.
The Call Center Quality Assurance Analyst will also be responsible for facilitating calibration / group sessions with internal and external team members.
The Call Center Quality Assurance Analyst is responsible for identifying areas of opportunity for improvement by analyzing data that is generated through the call auditing process.
You will also be responsible for creating an auditing plan to help improve the overall program(s) you are assigned to.
Here’s what you’ll do as a Call Center Quality Assurance Analyst :
What you already have to be an awesome Call Center Quality Assurance Analyst :
What’s in it for you? Perks. Lots of them.
We will train you in proper skills, communication skills, and help you learn to give customers the best experience in the industry.
Spirit of the ADA Award (2017), and many more!
Full Time
Business Services
$50k-66k (estimate)
02/27/2024
04/10/2024
rdicorp.com
ROSEDALE, KY
1,000 - 3,000
1978
CHRIS OHLINGER
$5M - $10M
Business Services
The job skills required for Call Center Quality Analyst include Call Center, Auditing, Calibration, Coaching, Leadership, Process Improvement, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Quality Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Quality Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Quality Analyst positions, which can be used as a reference in future career path planning. As a Call Center Quality Analyst, it can be promoted into senior positions as a Contact Center Quality Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Quality Analyst. You can explore the career advancement for a Call Center Quality Analyst below and select your interested title to get hiring information.