Call Center Quality Manager Jobs

The Call Center Quality Manager develops policies and procedures that improve the quality of inbound and outbound customer interactions. Manages contact center quality assurance programs. Being a Call Center Quality Manager defines performance metrics and quality goals that continuously improve customer satisfaction and call center performance. Establishes quality standards governing customer interactions and implements monitoring programs. In addition, Call Center Quality Manager designs training programs and process enhancements to correct quality issues. Typically requires a bachelor's degr ... ee. Typically reports to a director. The Call Center Quality Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Call Center Quality Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. More
Show Less