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Make a difference in patient’s lives every day! Lead and inspire our dedicated team in delivering exceptional service!
CarePro Home Medical-Cedar Rapids is seeking an experienced, reliable, and results-driven Customer Care Manager.
In this role, you will be responsible for providing leadership and coordination of our Home Medical staff, overseeing client accounts, assisting with intake processes, handling escalated inquiries and complaints, and providing coverage in other positions when necessary.
This position is scheduled 8:30 AM to 5:00 PM Monday thru Friday. Our ideal candidate will be dependable, possess strong organizational and administrative skills, and be able to manage a team.
As an employee-owned company, CarePro believes in our employees and their potential. We strive to provide a fun, engaging, and fast-paced work environment while delivering superior products and service for our customers. Rayser Holdings and CarePro were honored to be named the 2024 Employee-Owned Company of the Year for the Iowa/Nebraska Chapter of The ESOP Association!
What You’ll Do:
What We’re Looking For:
Post-offer, pre-employment background checks, reference checks, TB and drug screens, and physical agility test are required. CarePro is an Employee-Owned Company, that offers competitive pay and comprehensive benefits, and is an Equal Opportunity Company! To learn more about us, visit our website www.careprohs.com.
Full Time
$68k-88k (estimate)
05/11/2024
07/10/2024
rayserholdings.com
Cedar Rapids, IA
The job skills required for Customer Care Manager include Leadership, Communication Skills, Microsoft Office, Products and Services, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Manager positions, which can be used as a reference in future career path planning. As a Customer Care Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Manager. You can explore the career advancement for a Customer Care Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Manager job description and responsibilities
Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
04/24/2022: Gary, IN
Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.
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They keep up with current customer success trends to ensure they are up-to-date with customer expectations.
02/16/2022: Gastonia, NC
Customer care managers look out for their customer’s business and work with them to find solutions to pain points.
02/14/2022: Las Vegas, NV
Maintain accurate records and document all customer service activities and discussions.
02/09/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Manager jobs
Take time to understand what each customer needs and help customers take the shortest route possible.
03/05/2022: Saint Cloud, MN
Practice active listening and figure out a plan to help customers right then and there.
05/08/2022: Hartford, CT
An aspiring Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
05/09/2022: Wilmington, DE
Customer service managers must also create an environment where employees feel valuable to the organization.
04/21/2022: Evansville, IN
The customer service manager must be able to work with people with different needs.
03/03/2022: Birmingham, AL
Step 3: View the best colleges and universities for Customer Care Manager.