Ray Lusk Plumbing has been providing excellent customer service to our customers in the Central Arkansas region for more than 35 years. We are looking for organized, focused, and fast-learning individuals to help us continue this legacy.

This is a fast-paced environment handling hundreds of incoming calls every day, and multitasking is necessary. A high level of phone communication skill is absolutely necessary. You must be able to be courteous to customers even under stress.

HOURS: Monday thru Friday 7:30am-4:30pm, with two 15-minute breaks and 30 minutes for lunch.

CSR Responsibilities:

• Answer incoming calls from customers quickly and politely.
• Work with service managers to schedule service appointments and relay all relevant information.
• Gather all necessary information from customers to determine the type of appointment that is needed.
• Determining proper call slip job codes, source codes, etc
• Accurately entering customer, site, and job information into dispatching software.
• Occasionally prioritize emergency plumbing situations while calmly and effectively gather accurate customer information.

Skills and Qualifications:

• Verbal Communication skills – use strong verbal communication skills to relay information to service managers and answer customer questions and concerns.
• Written Communication skills – quickly and accurately record information provided by the customer and record essential details of every service job.
• Quick Learner – be able to quickly memorize certain price estimates, basic processes, and service policies. Quickly learn to use new computer software.
• Time Management – handle multiple phone lines, prioritize jobs as needed, and schedule appointments so service can be completed within regular business hours.
• Customer Service – provide excellent customer service to our customers, quickly answer incoming phone calls, manage customer problems, and address customer complaints with professional courtesy.
• Computer Skills – basic computer skills necessary. Being able to quickly learn new software so that the dispatcher can correctly log information into digital dispatch systems and customer files.
• Multitasking – use good multitasking abilities to handle several phone calls at once and be able to answer questions from service managers regarding the schedule, as needed. •
• Data Entry – Quick, accurate data entry skills are absolutely necessary.
• Teamwork – Our dispatchers rely on one another's support to be able to provide our customers with the best customer service possible. You must be able to work as part of a team and be open to accepting constructive criticism.
• Flexible – You may occasionally be asked to perform side-projects such as filing, organizing, or data reporting.