Note: Only W2 Profile, Prefer local candidates

Project is to provide technical support and assistance for early care and education services, to include applications and devices. Project will include coordination with the field support services manager and the early care and education systems manager to plan and prioritize scheduling and staffing for deployment of software, applications, implementation of it project deliverables, ongoing support, and to staff any special short-term projects for the early care and education program staff.

Daily duties / responsibilities:
This position will provide technical expertise for ongoing deployment and support of agency devices and applications program. This position will work for the field support services supervisor, and coordinate services with the early care and education systems manager. This position will coordinate and consult with agency management, technical teams, and application teams to achieve stable and responsive systems and services with a goal of improved device and service availability and performance for early care and education customers.
This position will provide technical expertise for ongoing deployment and support of the sc department of social services early care and education program staff, to include support and troubleshooting of voice and data communication networks, end user devices and services.
This position will work for the field support services manager, and in consultation with the early care and education systems manager. The position will coordinate efforts with the agency help desk, field support, infrastructure, server, and database teams. This position will consult with early care and education management, technical, and application support teams to achieve stable and responsive systems and services, with a goal of improved service availability, and stable end user device availability and performance for early care and education staff.
This will include installation and support applications, software, and services deployed to support the early care and education program. This position will consult with vendors and the field support services manager to document installation and support processes and identify any methods and processes to improve support.

Candidate must:
Understand the interactions between systems, applications, and services within the environment, and evaluate the impact of changes or additions.
Analyze systems and perform usability testing to ensure performance and reliability, enhance scalability, and meet security requirements.
Understand user and process requirements and ensure those requirements can be achieved through high quality deliverables.
Work closely with agency security, end user support, network services, and network communications teams to identify, prevent, and mitigate network and client vulnerabilities.
Provide technical expertise for ongoing development and support of the sc department of social services voice and data communication networks, systems and services deployed in support of the agency s early care and education staff
Consult with and assist agency infrastructure team and agency partners to achieve, monitor and resolve telecommunication problems between endpoints.
Understand the interactions between systems, applications, and services within the environment, and evaluate the impact of changes or additions.
Able to provide remote communications troubleshooting support of dss it systems and services (including those external to sc dss), providing technical expertise requiring a wide range of it device and service knowledge and experience.
Available to work off hours and on weekend to implement scheduled maintenance if needed.
To diagnose and resolve software and hardware incidents, including operating systems (windows) and across a range of software applications.
To assist agency users early care and education staff with any logged it related incident when called upon.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the early care and education customers as soon as possible; escalating incidents to other support teams where necessary.
To accurately record, update and document requests using the it service desk system.
To install and configure new it equipment.
To resolve incidents and upgrade different types of software and hardware.
To resolve incidents with printers, copiers and scanners.
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical staff at all levels in the organize.
It service desk
Ability to diagnose and troubleshoot computer and network problems
Desktop/server support
PC setup, config, & deployment
Microsoft (ms) office installation
MS office 365 e-mail, one drive, and teams
Proficiency configuring and troubleshooting windows 11 operating systems (client/server environment)
IP based printing
Supporting apple iPhone
End user configuration and management of VOIP
Valid driver s license
Verbal communication skills
Written communication skills
Self-starter
Ability to deal effectively with the needs of technical peers, technical and user management, users, vendors, and staff members, and to communicate clearly and effectively in spoken and written form.