The Volunteer Support Technician (VST) provides staff level support to the State Committee (SC) directly providing program management support to their state leadership and volunteers. The VST will support the State Chair, HQ ESGR, and the RC leadership where the position is located.

Duties and Responsibilities

• The VST shall act as the liaison with each state’s/ territory’s chair and the ESGR HQ support staff, and shall assist in the planning and execution of SC activities in accordance with the guidance contained in ESGR Instructions (ESGRI) (reference paragraph 13.0 Applicable Documents.
• The VST shall support the execution of a DoD funded volunteer program supporting RC Service members and their employers. The VST is responsible to support, the coordination of ESGR core missions, but the volunteers will execute the mission.
• The VST coordinates with other contractors working parallel programs within the respective SC to further ESGR strategic goals and objectives, as defined and promulgated by ESGR. VST’s must be able to work in harmony with all assigned SC leadership in order to successfully reach/accomplish the ESGR strategic goals and objectives. Have strong organizational and interpersonal skills.
• The VST will keep the State Chair informed of all communication between the SC and ESGR HQ.
• Review and reconcile budget reports as needed with SC Annual Spending Plans and notify the respective State Chair and Regional Division Chief (RDC) when expenditures are exceeding projections.
• Provide Ad Hoc reports using MMS and EventPLUS to the State Chair as needed to support the program within 2 business days.
• Submit Ad Hoc reports using MMS and EventPLUS to RDC as required within 2 business days of request.
• Review and coordinate quarterly reconciliation of the United States Property and Fiscal Office Status of Funds on behalf of the State Chair.
• Provide the State Chair analysis of past Annual Spend Plans to assist in the development of the current SC Annual Spending Plan consistent with HQ ESGR guidance.
• The VST shall assist in recruiting and retaining of volunteers to comprise and promote a diverse volunteer committee that is representative of the modern-day workforce.
• Facilitate day-to-day communications and activities between HQ ESGR, SC leadership, and committee volunteers.
• The VST shall support SC leadership with the planning, preparation, and submission of ESGR award nominations for volunteers and employers.
• Coordinate as needed, volunteers to conduct deployment and redeployment briefings.
• The VST shall coordinate with supporting offices and agencies to ensure the availability of materials, supplies, equipment, and subject matter experts to support the subsequent training.
• The contractor shall Maintain EventPLUS and the Member Management System to assist volunteers in supporting the outreach program and objectives.
• Support the volunteers responsible for carrying out the ESGR mission.
• At the State Chair’s direction the VST shall plan ESGR state and local leadership meetings.
• Provide direction and assist volunteers with updating the official SC ESGR website to ensure the accuracy of data entries and overall content.
• Ensure volunteers have all information required to effectively plan and execute the SC Military Outreach, Employer Outreach, Volunteer Training, Volunteer Awards, Public Affairs and Ombudsman missions.
• Validate quarterly the accuracy of SC points of contact and leadership posted on the esgr.mil state page.
• Identify one VST as the regional lead in each of the four ESGR regions. The Regional Lead will perform as an information hub to communicate known deliverables, deadlines and best practices to the VST’s and Contractor Program Manager.
• Ensure that all equipment purchased with ESGR funds are placed on respective property book and properly hand receipted for accountability.
• Ensure SC volunteers are aware of the ESGR online resource library and content contained therein.
• Provide input for SC award presentations, boss lifts, job fairs, unit briefs, and other relevant events, as determined and authorized by the State Chair into EventPLUS.
• Utilize data found in EventPLUS and MMS when preparing Ad Hoc reports for State
• Chair within 2 business days.
• Monitor and input data entries into MMS to ensure that information is accurate and available.
• Input initial data into Defense Travel System (DTS) that include creating and maintaining volunteer profiles, creating travel orders/authorizations and assist in voucher preparation/system input. Maintain a tracking system to ensure volunteers are reimbursed for official travel and appropriate follow-up is accomplished when required.
• The VST shall assist SC's but shall not supplant the volunteer. No VST shall hold or perform the duties of any volunteer position on the SC.
• The VST shall submit into EventPLUS Patriot Award Spreadsheet and Statement of Support Spreadsheet (EventPLUS) no later than the 6th of each month; submission is due the following working day if the 6th falls on a weekend or holiday.
• VST shall document and submit volunteer hours for the previous month into MMS no later than the 6th of each month; submission is due the following working day if the 6th falls on a weekend or holiday.
• The VSTs shall ensure volunteers that are requesting and or authorized access to levels beyond the basic ESGR MMS portal have successfully completed the annual Personally Identifiable Information (PII), and Information Assurance Training (IA) training.
• The VSTs are required to be fully trained in the fulfillment ordering to accurately place orders from the Marketing Fulfillment Vendor.

Basic Qualifications:

• High School Diploma or equivalent

Minimum Qualifications:

• Must be able to complete the following training as instructed by the Program Manager: DoD Privacy Act (PA) and Personally Identifiable Information (PII) Training (combined), DoD Information Assurance (IA) Training, Cyber Awareness Challenge Training, and DoD Ethics Training.
• Must be able to successfully pass the customer and company background check. Individuals must comply with HSPD-12 Personal Identity Verification (PIV) issuance requirements, known as the Common Access Card (CAC) and:
  • Be citizens of the United States
  • Maintain favorable FBI National Criminal History checks
• Must have successful adjudication of a National Agency Check with Local Agency Checks and Credit Check (NACLC)
• Demonstrate a high level of proficiency in using various Microsoft Office Professional applications to include advanced capabilities in Microsoft office, excel and PowerPoint.

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GAP Solutions provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job us at recruiting@gapsi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.