Hours and Work Schedule

Hours per Week : 40 hours

Work Schedule : 3 : 30 pm - 12 : 00 am (night)

Must work 1 weekend day.

Position Summary :

Act as advocate on behalf of the applicant / customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team.

Advocate will be responsible for explaining / offering appropriate service / support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.

• Identify and respond to customer inquiries by actively listening in order to determine their needs. Provide accurate information to customers as it relates to credit decisions based on applications submitted.
• Accurately track all calls from applicants / customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers’ expressions of dissatisfaction in our system of record.
• Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
• Ensure daily work / follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
• Adhere to all Call Quality and Operational standards and expectations.

Last updated : 2024-05-07