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The End User Support Technician (IT) is responsible for providing technical support to all internal and external users who utilize County systems. The End User Support Technician takes/prioritizes incoming requests, performs troubleshooting, resolves and documents issues for all County computing technology including hardware, software and basic network support. Maintains excellent working relationships with IT staff and supported users. Supports other IT staff as needed.
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Resolves issues/requests in an efficient and timely manner. Follows up with users as needed to verify issue is resolved. Escalates issues to other IT staff when appropriate.
Education/Certifications/Experience Requirements
Required or Preferred Skills
Physical Requirements
Language Ability and Interpersonal Communication
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
Full Time
$51k-63k (estimate)
05/01/2024
05/09/2024
The job skills required for Help Desk II include Troubleshooting, Help Desk, Technical Support, Active Directory, Operating System, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk II positions, which can be used as a reference in future career path planning. As a Help Desk II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk II. You can explore the career advancement for a Help Desk II below and select your interested title to get hiring information.