We are here to help develop an ALLSTAR team. To be successful in this position you must be honest, pleasant, and have detailed knowledge of, and comply with, all policies, procedures, and standards .

Essential Duties and Responsibilities

• Greets, registers, and assigns rooms to guests in an efficient and friendly manner.

• Obtain guest identification and credit approval as directed by hotel policy.

• Answer telephones promptly and courteously. Route calls appropriately; make and confirm reservations.

• Answers inquiries pertaining to hotel services, local information, and travel information.

• Ensure special guest requests are noted, communicated, and fulfilled.

• Manage and resolve all guest complaints and problems in a professional, courteous and timely manner.

• Post charges to individual room or master accounts.

• Computes bill, collects payment, and makes change for guests.

• Handle guest mail and messages per established procedures.

• Adhere to policies regarding handling of employee’s cash bank.

• Ensure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced.

• Prepare daily management reports as required

• Balance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer system is ready for the next day’s business.

• Communicate with the next shift to pass on necessary information.

• Perform all other duties as assigned.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience – High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Mathematical Skills – Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

• Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

• Computer Skills – To perform this job successfully, an individual should have knowledge of reservation systems; spreadsheet software and word processing software.

Physical Demands

Occasionally required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**We are an equal opportunity employer and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.