• Principals of providing customer service, including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.
• Administrative and clerical procedures and systems such as computers and related software, printers, photocopier, fax and multiple line telephone system.
• Standard cash handling procedures.

• Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
• Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely.
• Add, subtract, multiply and divide quickly and accurately.
• Demonstrated proficiency in various computer programs such as Microsoft Word and Excel .
• Meet attendance requirements with dependability and consistency.
• Maintain a neat and clean appearance to meet hotel standards and represent the hotel positively.
• Manage one's time with minimal supervision in order to meet productivity standards.

• High school diploma or equivalent.
• Two years of experience providing service directly to the public required.
• Previous night audit, accounting, or similar experience preferred.

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