Summary :

The OSP (Outside Plant) Administrative Assistant 1 plays a crucial role in supporting the efficient operation of telecommunications infrastructure projects.

Responsible for handling diverse administrative tasks, this position involves meticulous document management, tracking, and dissemination of critical information related to permitting, construction, and engineering documentation.

The role extends to processing departmental billing, managing address records, and providing essential support in evaluating service requests and complaint tickets.

Utilizing strong technical skills, including the interpretation of construction prints and fiber designs, this role troubleshoots issues in collaboration with field technicians, ensuring prompt resolution.

Proficiency in Microsoft Excel and effective communication skills are pivotal for coordinating with internal and external stakeholders.

The OSP Administrative Assistant 1 facilitates seamless project operations, contributing to the successful deployment and maintenance of outside plant telecommunications networks.

This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills.

This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor.

This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.

Qualifications and Experience :

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Graduate or GED is required
• Ability to work overtime, weekends, holidays, or off hours
• Minimum of one year working in an office setting
• Proven advanced proficiency in Excel
• Knowledge of AutoCAD, google earth a plus
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language a plus

Skills :

• Comfortable working independently as well as collaborating with teams cross-functionally
• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Strong time management skills, with the ability to manage priorities and workflow
• Commitment to accuracy and high standards for quality of work
• Ability to work with all levels of team members and management
• Excellent problem resolution and customer service skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Excellent verbal and written communication skills
• Ability to work on complex projects with general direction and minimal guidance
• Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
• Good judgement with the ability to make timely and sound decisions
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Ability to effectively present information and respond to questions

Essential Duties and Responsibilities :

Document Management and Processing :

• Tracks and files permitting, construction, and engineering documentation
• Processes invoices and creates Purchase Requests (PRs)
• Organizes, tracks, and disseminates permit information to appropriate individuals and locations
• Uses intermediate to advanced skills in Microsoft Excel for spreadsheet management and database addressing files

Billing and Financial Operations :

• Processes and tracks departmental billing
• Communicates with other departments regarding billing matters

Technical Evaluation and Troubleshooting :

• Reads and interprets construction prints, fiber designs, splice designs, maps, permits, etc.
• Evaluates service requests for new or un-engineered locations, determining feasibility and scope of work
• Evaluates complaint tickets and communicates information internally and externally
• Troubleshoots reported issues with field technicians, providing necessary information and troubleshooting guidance.

Customer Service and Communication :

• Communicates permit information and restrictions to field technicians promptly
• Tracks, assigns, processes, and clears corrective actions provided by pole owners

Other duties as necessary may include but are not limited to :

• Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting
• Be available to participate in internal or external meetings, special functions, and professional development opportunities
• Cross-train and share knowledge with other team members
• Support routine tasks
• Maintain a professional appearance, hygiene, and demeanor

As Part of Our Team, You Will Enjoy :

• 100% Employer-paid medical, dental, vision, and life for all our employees
• 401 (k) with 100% Employer-matched up to 4% of your annual income
• Generous paid time off including sick, vacation, holiday and birthday pay
• Company provided equipment including uniforms, safety, tools, vehicle, and tech
• Free Race TV, highspeed internet, cable, and phone service where available
• Working as part of our diverse team that fosters a culture of appreciation and collaboration, where every member is valued as an integral part of our success

All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements.

Race will consider qualified job applicants with arrest and conviction records for employment.

All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices located in either Tehachapi, Yuba City, Chico, or South San Francisco, CA.

The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary;

you may not work full 8 hour days and there may be off further than 50 miles from these training locations will be provided with necessary travel accommodations as part of the onboarding process.

Applicants 50 miles or less from these locations will be considered regular commute. For those working remotely, virtual attendance will depend on position requirements.

Further details will be provided to you during the interview process, and before your start date.

Last updated : 2024-05-12