Job Overview

Responsible for customer interaction, customer satisfaction, customer experience and customer development. Responsible for interacting with customers during inbound sales calls, identifying customer needs, explaining details about services they are inquiring about, making them aware of additional services that we offer.

Set up new accounts in data base, process work orders, coordinate payment and billing transactions. Work to troubleshoot with customer issues and coordinate communication with field personnel to ensure highest customer satisfaction possible. As well as general support on other projects.

Responsibilities and Duties (to include but not limited to)

Customer Satisfaction

Ensure great customer service Quality control

Resolution of customer issues Ensure quality reporting

Immediate accessibility to customers Sales

Available to respond after business hours

Assist with bid preparation

Field Support

Ensure success of special events

Assist with customer communication

Tracking and ordering supplies

Employee satisfaction

Employee development

Employee health and welfare

Employee performance /-

Administrative

Quality control of all outgoing billing

Assist with customer communication

Ensure compliance with record keeping

Ensure compliance with field

Process improvement

Support all vendor management

Support AP and AR efforts

Support treasury activities

Support the field operations personnel

Support IT initiatives

Job Type: Full-time

Pay: $35,376.00 - $39,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Office: 2 years (Required)

Work Location: In person