Founded in 2009, Yummy Mummy is a national Durable Medical Equipment supplier of breast pumps and supplies, contracted with more than 100 insurance plans and located in Manhattan.

We are looking for a customer-oriented individual to join our team as a Customer Service Representative. The ideal candidate will have a strong customer service background, possess excellent communication skills and a positive attitude as well as the ability to problem-solve efficiently.

```Duties```
- Provide exceptional customer support and resolve inquiries or issues via phone, email, or chat
- Maintain a high level of professionalism and excellent phone etiquette while interacting with customers
- Analyze customer needs and provide appropriate solutions or recommendations
- Make outbound calls to follow up on customer inquiries or to provide additional information
- Upsell products or services when appropriate to enhance the customer experience

```Experience```
- Previous experience in a customer service role
- Strong communication skills, both verbal and written. Preferably bilingual in English and Spanish.
- Ability to effectively analyze customer needs and provide appropriate solutions
- Familiarity with CRM software and other customer support tools is a plus

If you enjoy helping others and have a passion for providing exceptional customer service, we want to hear from you! As a Customer Support Representative, you will have the opportunity to assist customers with their inquiries, resolve issues, and ensure their overall satisfaction. You will be part of a dynamic team that values collaboration and strives for excellence.

Benefits:

- Competitive salary
- Comprehensive training program
- Opportunities for career growth and advancement
- Paid time off
- Company benefits including a 401K

Requirements:

- High school diploma or equivalent
- Excellent communication skills (in both English and Spanish, preferably)
- Strong problem-solving skills and ability to analyze customer needs
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Join our team of dedicated professionals and make a difference in the lives of our customers. Apply today!

Job Type: Full-time

Pay: From $19.00 per hour

Work setting:

• Hybrid work

Application Question(s):

• How long were you at your last two jobs?

Ability to Commute:

• New York, NY 10128 (Required)

Work Location: Hybrid remote in New York, NY 10128