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As part of our EMEA Customer Success Management Team, you are in charge of ensuring that our SaaS solutions are well implemented and well used by our customers by providing ongoing support to our clients (in German and in English). You will indeed act as a primary point of contact for your own client portfolio and ensure their satisfaction :
👉Project management
👉Client retention and sales support
The product
We develop and license software for innovation management. With our software, we enable companies and their innovation departments to involve employees (Innosabi idea), customers (Innosabi community) and external experts Iinnosabi partner) in their innovation processes. This allows to specifically address a large amount of people in a short period of time.
We already have a very comprehensive standard product, where the corporate identity can be adapted to the customer. Our customers can use just one feature or the entire range of features and thus synergies.
Since the beginning of 2021, we have been part of the French Questel Group. Together, we are pursuing our vision worldwide. To do this, we are always on the lookout for talents like you.
The perfect match…
Join Questel ; a growing International Group, and live a great Human Adventure ! 🤝
What we offer…
📍 Job location… Munich (hybrid remote work)
Full Time
IT Outsourcing & Consulting
$57k-73k (estimate)
03/06/2024
06/03/2024
questel.com
PARIS, ILE-DE-FRANCE
500 - 1,000
1984
FREDERIC TCHERNEIAN
$10M - $50M
IT Outsourcing & Consulting
The following is the career advancement route for Customer Success Manager (m/d/w) positions, which can be used as a reference in future career path planning. As a Customer Success Manager (m/d/w), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager (m/d/w). You can explore the career advancement for a Customer Success Manager (m/d/w) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.