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As part of our Customer Success Team and as a Technical Support Specialist, you will play a pivotal role in ensuring our clients' success by providing comprehensive technical support and assistance. Beyond helping our clients understand our products' functionalities and performing tasks like data copying or importing, your expertise in debugging SQL queries, configuring single sign-on (SSO) connections, and analyzing error logs will contribute to maintaining high client satisfaction and product reliability.
Key Responsibilities:
๐ Comprehensive Technical Support:
๐ Error Log Analysis and Bug Resolution:
๐ Client Education and Assistance:
๐ Clear and Positive Communication:
The product
We develop and license software for innovation management. With our software, we enable companies and their innovation departments to involve employees (Innosabi idea), customers (Innosabi community) and external experts Iinnosabi partner) in their innovation processes. This allows to specifically address a large amount of people in a short period of time.We already have a very comprehensive standard product, where the corporate identity can be adapted to the customer. Our customers can use just one feature or the entire range of features and thus synergies.
Since the beginning of 2021, we have been part of the French Questel Group. Together, we are pursuing our vision worldwide. To do this, we are always on the lookout for talents like you.
The perfect matchโฆ
Additional Requirements:
Join Questel ; a growing International Group, and live a great Human Adventure !ย ๐ค
What we offerโฆ
๐ Job location: Munich (hybrid remote work)
Full Time
IT Outsourcing & Consulting
$70k-87k (estimate)
05/12/2024
05/22/2024
questel.com
PARIS, ILE-DE-FRANCE
500 - 1,000
1984
FREDERIC TCHERNEIAN
$10M - $50M
IT Outsourcing & Consulting
The job skills required for Technical Support Specialist (m/d/w) include Technical Support, Customer Service, Problem Solving, Computer Science, Agile, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist (m/d/w). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist (m/d/w). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist (m/d/w) positions, which can be used as a reference in future career path planning. As a Technical Support Specialist (m/d/w), it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist (m/d/w). You can explore the career advancement for a Technical Support Specialist (m/d/w) below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.