Answers and resolvestelephone inquiries / requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.

Use proper telephone etiquette and all available resources torespond to incoming customer inquiries,requestsand complaints competently and courteously.

Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.

Complete all required documentation associated with the handling of calls andmaintain complete and accurate records.

Report laboratory results to clients and patients using established protocols.

Follow through in a timely manner toresolveall issues and concerns.

Provide education and guidance to clients aboutlab processes.

Escalate issues as appropriate to keep supervisor informed ofclient concerns,problemsor deviations from established procedures.

Perform other duties as assigned to meet thebusiness needs orcustomer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

QUALIFICATIONS

Required WorkExperience :

One (1) year of customer service and / or related health care experience is required.

Preferred Work Experience :

Previous related health care experience preferred.

Physical and Mental Requirements :

Sitting for long periods of time.

Repeating motions that may include the wrists, hands, and / or fingers. (Typing)

Knowledge :

Proper telephone etiquette to handle customerinquiries

Basic knowledge of operating office equipment

Understand the importance of Quality Service and how it ismeasured

Skills :

Excellent interpersonal and communication skills(oral and written)necessary to effectively interact with customers andco-workers

Proficiency in basic computer skills (Word, Excel, Outlook)

Abilityto multi-taskand work in afast-pacedenvironment

Strong organizational skills

Ability to analyze and solve problems.

Good listening skills

Ability to maintain professional and tactful manner in stressfulsituations

Ability to deal with client information in a confidentialmanner

EDUCATION

High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-58857

Last updated : 2024-04-23