Description

Position Summary:

The Accounts Receivable Analyst is responsible for collections of outstanding accounts receivable from the existing client base and all other aspects of collections including issue resolution. They are responsible for reviewing each account to determine the best way to approach the client, and then executing their plan to reduce DSO and maximize cash collections. 

The ideal candidate for this position can handle these responsibilities in a manner that preserves the relationship and improves customer relations. They must have the ability to work as part of a dynamic team and are able to adjust quickly to changing assignments or priorities.

Requirements

Roles and Responsibilities:

• Conduct collection campaigns on each assigned client that consist of professionally handled phone calls and email correspondence to secure timely payment of obligations. 
• Address short paid amounts and provide any necessary backup ; documentation as required. 
• Work with Sales Teams to bring resolution to customer dispute(s) based on the applicable service contract and tariff filing at the time of possession. 
• Provide feedback to the business to prevent future issues. 
• Liaise with internal departments including documentation, customer service, Sales team, cash applications, and accounts payable to ensure high quality customer service for customers. 
• Prepare and analyze required reports for Senior Management. 
• Assist customers with remittance advice regarding payment posting, overpayments, duplicate payments, small balances ; offsets to maintain status of customer accounts Miscellaneous related duties or Projects as assigned.

Requirements:

• Prior collection experience (Credit, Collections, Accounts Receivable) 
• Commitment to excellence in collections and customer service 
• Ability to handle complex customer issues in a professional manner Ability to analyze account issues and present analysis in a concise manner 
• Excellent negotiating skills 
• Excellent verbal and written communication skills, particularly about follow-up on unresolved issues 
• Ability to handle multiple demands calmly and effectively, while maintaining attention to detail and follow through 
• Ability to work in a team setting and meet deadlines in a fast-paced environment 
• Strong Excel skills Great Plains experience a plus

Abilities required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential job functions.

While performing the responsibilities, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.