Job Tasks and Business Decisions

• Provide world class, exceptional Customer Service to all of our customers
• Order Management – PO acceptance, acknowledgement to customer
• Liaison with Business Management to gain proper order quote, match up with submitted purchase order and contract, assign and allocate
• Send allocation and order to appropriate company outbound logistics contact (Bulk group, warehouse coordinator, etc)
• Provide timely updates to customers on all submitted purchase orders
• Periodic contract review with Business Management, combine and update as requested
• Respond to customer questions and issues in a timely and efficient manner, providing excellent customer service at every turn
• Maintain and update BP Master Data for all of our customers located in the US, including, but not limited to, purchasing, receiving, and quality contacts
• Periodic reviews with Customer Service Manager, CSR Team, and Business Management regarding weekly orders, any outstanding contract or order issues, etc.
• Liaise with Sales to ensure we deliver excellent customer service with the ability to provide dedicated attention when needed.
• Customer service should own the solution to customer complaints and work to resolve them Customer Service needs to be alert to systemic issues and recommend changes to improve this.
• Assist with Customer complaints as needed

Required Experience regarding the job

• High School diploma or equivalent
• Prior Customer Service experience
• Exceptional communication skills, both verbal and written, able to delivery news and provide updates in a timely and pleasant manner
• Data entry experience
• Good math aptitude, strong computer skills, specifically Microsoft Excel
• Independently motivated to produce results
• Must have strong multi-tasking, problem solving, and time management skills
• Ability to work in an empowered team environment, including the ability to effectively communicate, share information, resolve issues, and give and receive both positive and negative feedback in a respectful and professional manner
• Effectively interact with all levels in the organization
• Preferred: SAP or other ERP system experience

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: No more than 43 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Blue Ash, OH 45242 (Required)

Work Location: In person