7 Help Desk - Help Desk Technician Jobs in Quantico, VA
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Help Desk - Help Desk Technician
$56k-70k (estimate)
Contractor | Business Services
11 Months Ago
Quadrant is Hiring a Help Desk - Help Desk Technician Near Quantico, VA
Help Desk Technician
Quantico, VA
MUST:
Top Secret clearance with SCI access (TS/SCI).
Experienced Help Desk Technician
Security required
5 years experience in a help desk or technical support role
Must be certified at IAT Level II (Security or other certification satisfying DoD 8570 certification requirements). ITIL v3 Foundations certification desired.
Experience managing ticket resolution ITSM, such as Remedy.
Experience with mobile device management, including handling mobile device requests in accordance with AF policies, issuing devices, administering accounts, and troubleshooting mobile devices.
Experience with Blackberry devices and Blackberry Unified Endpoint Management software on mobile devices.
Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution.
Must have outstanding customer service and communications skills and able to interact professionally within all levels of an organization BS Degree in related field preferred
DUTIES:
Will be primary point of contact for end users to provide ongoing support, monitoring, and lifecycle management of incident tickets.
Deliver comprehensive, end-to-end customer IT support to include transitioning, operating, maintaining, tracking, restoring, protecting, and backups.
Provide Service Desk customer support for all AFOSI computer networks and systems with an emphasis on customer services and call/ticket resolution at differing classification levels including controlled unclassified information, Secret, Top Secret, and Counter-Intelligence.
Recognize application and technical problem trends and provide mitigation plans in order to avoid future occurrence.
Notify customers when there is a change in ticket status or priority or when necessary to ensure good customer service.
Monitor tickets for trends and patterns indicating a significant outage or event and ensure affected customers are notified early and are updated regularly.
Perform the installation of equipment, connection of peripherals, and the installing/deleting of client level software and ensure all documentation is in accordance with AF and DoD policies, guidance, and directives. Implement client workstation software patches, security fixes, and service releases according to local instructions.
Manage and establish network user accounts. Support customer requests and troubleshoot including administrative and technical assistance for all aspects and types of workstations, mobile phones, tablets, VPN, laptops, and tier one troubleshooting of VTC/GVS issues prior to escalation.
Quantico, VA
MUST:
Top Secret clearance with SCI access (TS/SCI).
Experienced Help Desk Technician
Security required
5 years experience in a help desk or technical support role
Must be certified at IAT Level II (Security or other certification satisfying DoD 8570 certification requirements). ITIL v3 Foundations certification desired.
Experience managing ticket resolution ITSM, such as Remedy.
Experience with mobile device management, including handling mobile device requests in accordance with AF policies, issuing devices, administering accounts, and troubleshooting mobile devices.
Experience with Blackberry devices and Blackberry Unified Endpoint Management software on mobile devices.
Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution.
Must have outstanding customer service and communications skills and able to interact professionally within all levels of an organization BS Degree in related field preferred
DUTIES:
Will be primary point of contact for end users to provide ongoing support, monitoring, and lifecycle management of incident tickets.
Deliver comprehensive, end-to-end customer IT support to include transitioning, operating, maintaining, tracking, restoring, protecting, and backups.
Provide Service Desk customer support for all AFOSI computer networks and systems with an emphasis on customer services and call/ticket resolution at differing classification levels including controlled unclassified information, Secret, Top Secret, and Counter-Intelligence.
Recognize application and technical problem trends and provide mitigation plans in order to avoid future occurrence.
Notify customers when there is a change in ticket status or priority or when necessary to ensure good customer service.
Monitor tickets for trends and patterns indicating a significant outage or event and ensure affected customers are notified early and are updated regularly.
Perform the installation of equipment, connection of peripherals, and the installing/deleting of client level software and ensure all documentation is in accordance with AF and DoD policies, guidance, and directives. Implement client workstation software patches, security fixes, and service releases according to local instructions.
Manage and establish network user accounts. Support customer requests and troubleshoot including administrative and technical assistance for all aspects and types of workstations, mobile phones, tablets, VPN, laptops, and tier one troubleshooting of VTC/GVS issues prior to escalation.
*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Job Summary
JOB TYPE
Contractor
INDUSTRY
Business Services
SALARY
$56k-70k (estimate)
POST DATE
05/16/2023
EXPIRATION DATE
05/09/2024
WEBSITE
quadrantinc.com
HEADQUARTERS
RESTON, VA
SIZE
100 - 200
FOUNDED
2002
CEO
CAITLIN VARGAS
REVENUE
<$5M
INDUSTRY
Business Services
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