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Deliver with passion
Quadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our commitment to delivering the very best solutions. This trust is earned by great people, doing a great job. We call it: The Power Of You.
That’s Nice, But What’s the Job?
This is where the magic happens..
In short, the Quadient Customer Service Representative is responsible for handling inbound inquiries from internal/external customers, dealers, and field service offices based from our call center in Carrollton, TX.
Wait, there’s more! These calls will vary between dispatching, repair questions, detailed problem resolution through troubleshooting equipment, postage and supply support, billing inquiries, and the resolution, review, and explanation of contractual agreements as well as other various requests. Demonstrate the commitment to customer retention and teamwork. Our top-notch Customer Service Reps possess the initiative to seek and embrace change, remain flexible as the business needs require, the ability to improve the company by establishing and achieving goals, a style of communication that is open and honest, and represents our organizational core values in every interaction.
So What Kind of Folks Are We Looking for?
Do you have what it takes to be part of the Quadient team?
What it Takes to Be a Successful Customer Service Representative...
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.
Quadient Offers Comprehensive Benefits Packages With Compensation that STARTS AT $18/Hour.
We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are.
Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
About Quadient
At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages.
Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences.
Disclaimers:
Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.
US – Disclaimer: The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Full Time
12/09/2022
12/13/2022
quadient.com
San Francisco, CA
500 - 1,000
The following is the career advancement route for Remote Customer Service Representative positions, which can be used as a reference in future career path planning. As a Remote Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Remote Customer Service Representative. You can explore the career advancement for a Remote Customer Service Representative below and select your interested title to get hiring information.