Essential duties and responsibilities:CUSTOMER SERVICE / COMMUNICATION

• Provides outstanding and efficient customer service by being polite and respectful to customers
• Professionally greets all customers upon entering the store or when answering the phone
• Maintains a professional and friendly attitude with customers, management, co-workers, and vendors at all times
• Communicates effectively with customers and all employees
• Promotes product selection
• Efficiently operate registers
• Is flexible and able to work various hours
• Responsible for creating a valuable customer experience

APPEARANCE / ATTENDANCE

• Wears Qik n' EZ approved uniform (i.e. shirt, pants, shoes, name tag).
• Maintains a clean, professional appearance while working (proper hygiene)
• Dependable and punctual

ROLES AND RESPONSIBILITIES

• Completes the shift report accurately and in a timely manner at end of each shift.
• Ensures that the cash in drawer is at or below the acceptable level at all times (makes routine safe drops).
• Keeps the overall appearance of the inside store area clean and neat (fast food area, floors, counter area, windows, etc.).
• Stocks fast food area (roller grills, coffee, cups, condiments, etc.) during his/her shift.
• Cleans and stocks restrooms during his/her shift.
• Fronts and faces merchandise and stocks product when empty.
• Bag ice and stock merchandisers or ice dispensers on fountain.
• Sweep lot, empty trash, and check pumps for supplies.
• Acts as a team player and actively assists in achieving a high score on the monthly walk-thru.
• Follows Alcohol, Tobacco and Gaming Carding Policy.
• Actively watches gas pumps and keeps drive offs to a minimum.
• Has an awareness of customers in the store and where they are located.
• Is capable of working in an unsupervised environment.
• Demonstrates problem solving ability and resolves issues quickly and effectively
• Consistently adheres to company Rules of Conduct.

PRODUCT KNOWLEDGE / SAFETY ISSUES

• Knowledgeable of gasoline and oil products (e85, different grades, etc.).
• Knowledgeable of QE fuel retail price at all times.
• Aware of emergency shutoff switches and emergency contact numbers.
• Exhibits safe work practices at all time (i.e. eliminates clutter from aisles, uses wet floor signs, etc.).
• Knowledge of proper food handling and dating guidelines provided by health dept.
• Uses appropriate techniques and tools while performing assigned duties (i.e. ladder, safety cutter, etc.).
• Reports all employee and customer accidents quickly, efficiently and appropriately.
• Has an understanding of how inventories are stocked/replenished and the importance of UPC’s
• Inventory control: observe and react to shoplifters and gas theft

QUALIFICATIONS/REQUIREMENTS

• High School diploma or equivalent education
• Honest and friendly
• Retail experience preferred
• Excellent communication skills
• Able to read and follow directions
• Self-motivated and able to complete tasks without constant direction
• Able to operate Point of Service, lottery, phone card and money order machines.
• Excellent customer service and interpersonal skills
• Basic math and computer skills
• Reliable transportation
• Ability to multi-task and both with a team and individually
• Ability to understand and communicate (orally and in writing) in English

PHYSICAL DEMANDS

• Must be able to lift 50 pounds
• Must be able to bend frequently
• Must be able to stand for long periods of time (6-8 hour shifts)
• Frequently required to lift 25 pounds to chest or above.
• Regularly use hands and fingers to handle, control or feel objects
• Regularly see details of objects that are less than a few feet away
• Must be able to work in all weather conditions
• Must be able to work in a cooler with a temp of 32 degrees
• Must be able to balance on a step stool or ladder