Office Assistant/Client Manager

We are looking for a competent Office Associate to help with client management and organizing daily administrative operations of the company. The ideal candidate will be a hard-working, customer service oriented professional able to undertake a variety of office support tasks and work diligently under pressure. This person will have a high degree of attention to detail and excellent phone skills. Candidate needs to be a self-starter and enjoy being the first point of contact for the company. This is not a remote job ...

Responsibilities

• Answering phone calls, providing customer service and document as required
• Accurate data entry with attention to detail
• Articulate and consistent with correct information provided on phone and email
• Address and manage customer needs and concerns, notify management as needed
• Create and update records ensuring accuracy and validity of information
• Scheduling appointments/manage calendar for office
• Order office supplies
• Maintain trusting relationships with suppliers, customers and colleagues
• Assist with accounts receivable and adding expenses for jobs as needed

Qualifications

• Proven experience as an office assistant, customer service representative, or in another relevant administrative role
• Knowledge of computer programs i.e One Drive, DocuSign, Excel, Quickbooks and easily learn new programs
• Working knowledge of office equipment
• Excellent with organization and time management
• Analytical abilities and aptitude in problem-solving
• Excellent written and verbal communication skills
• Impeccable phone skills
• Easy to understand and articulate, with pleasant phone voice
• Ability to work independently and be responsible
• Patient, Cheerful demeanor
• Knowledge of home insurance terminology a plus
• Must be comfortable working in a warehouse office with hardly any face to face customer contact (nearly all phone and email contact)
• Part of employment is the ability to pass a background check
• Must be available to work holidays when needed

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (Required)

Work Location: In person