Requisition ID: 17190 ** Desktop Support Specialist**

****Job Summary****

The Desktop Support Specialist is responsible for coordinating and providing technical support services to faculty and staff in the College of Liberal Arts. Coordinate services to install, upgrade, and support use of hardware, software, peripheral devices, and other technologies; develop and implement new uses of information technology to enhance academic, instructional, and research activities; maintain operational support for College networking systems; act as a liaison between College customers and other campus technology organizations. Work with a team of information technology staff to provide services to College faculty, staff and students.

**Required:**

* Associate degree in Computer Science, Computer Technology OR a related field of study.

* Two years of IT desktop support or related IT experience.

* Consideration will be given to an equivalent combination of related education and required work experience.

* Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software.

* Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking.

* The ability to earn Apple software/hardware and A certification within the first six months of employment

* Knowledge of personal computer, network, server and office productivity technologies.

* Capable of providing quality end-user support and training with patience and consideration of others.

* Ability to plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment.

* Ability to complete projects within deadlines.

* Clear and effective verbal and written communications skills. Good interpersonal skills.

* Demonstrated ability to troubleshoot hardware and software problems on desktops.

* Knowledge of computer networking concepts including IP networking and firewalls.

* Ability to lift and carry 10-25 pounds frequently and 40 pounds occasionally.

**Preferred:**

* Basic understanding of Microsoft Active Directory management including group policy.

* Knowledge of workstation/user administration within a LAN environment.

* Knowledge of web design and maintenance desirable.

* Ability to navigate collections and packages via SCCM.

* Knowledge of multiple operating systems.

* Previous academic support

**Additional Information:**

* All new hires will be expected to follow Protect Purdue guidelines. To learn more, visit https://bit.ly/3DH3z6f

* To learn more about Purdues benefits summary https://bit.ly/3zA1Qxb

* Purdue will not sponsor employment authorization for this position

* A background check will be required for employment in this position

* This was formerly classified as an operational/technical position; an internal lateral transfer will retain same benefit standing

* FLSA: Non-Exempt (Eligible For Overtime)

* Retirement Eligibility: Non-exempt Defined Contribution Plan

* Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply

**Nearest Major Market:** Lafayette