27 Customer Care Manager Jobs in Libertyville, IL
PulteGroup, Inc is Hiring a Customer Care Manager Near Libertyville, IL
Introduction
How would you like to be a part of a team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.Overview
Primary responsibility for responding to service requests in the field and managing those requests according to standard processes.Responsibilities
- Conduct homeowner assessments on an as needed basis
- Determine if corrective work order is needed.
- Lead root-cause analysis.
- Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.
- Manage trades to completion of service requests to customers' satisfaction.
- Establish and maintain positive customer relationships.
- Responsible for quality inspections of the home prior to delivery to the customer.
- Determine trade accountability for back charges and P.O.'s.
- Authorize payment for work performed up to approval limits.
- Follow applicable legal protocol and process necessary workflow.
- Responsible for customer satisfaction metrics related to customers serviced.
Requirements
- Minimum High School Diploma or equivalent.
- Valid Driver’s License because driving is an essential function of this position.
- Minimum of 1-3 years customer service and warranty experience or equivalent.
- Strong customer orientation and ability to adapt/respond to different personality types.
- Strong emphasis on quality of service and follow-up.
- Basic construction skills and knowledge.
- Excellent communication and listening skills.
- Analytical ability necessary to perform root cause analysis.
- Ability to manage warranty/customer service processes.
- Basic computer skills.
- Conflict resolution skills.
- Cost management.
Job Summary
Full Time
Building Construction
$62k-79k (estimate)
10/13/2023
05/09/2024
pultegroupinc.com
FISHERS, IN
3,000 - 7,500
1950
Public
MARNIE GOLDEN
$10B - $50B
Building Construction
Related Companies
About PulteGroup, Inc
PulteGroup is a construction company that designs, builds, markets and sells residential properties.
The job skills required for Customer Care Manager include Customer Service, Customer Satisfaction, Accountability, Listening, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Manager positions, which can be used as a reference in future career path planning. As a Customer Care Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Manager. You can explore the career advancement for a Customer Care Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Manager job description and responsibilities
Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
04/24/2022: Gary, IN
Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.
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They keep up with current customer success trends to ensure they are up-to-date with customer expectations.
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Customer care managers look out for their customer’s business and work with them to find solutions to pain points.
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Maintain accurate records and document all customer service activities and discussions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Manager jobs
Take time to understand what each customer needs and help customers take the shortest route possible.
03/05/2022: Saint Cloud, MN
Practice active listening and figure out a plan to help customers right then and there.
05/08/2022: Hartford, CT
An aspiring Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
05/09/2022: Wilmington, DE
Customer service managers must also create an environment where employees feel valuable to the organization.
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The customer service manager must be able to work with people with different needs.
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Step 3: View the best colleges and universities for Customer Care Manager.
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