• Manage daily order processing for the entire Customer Care team, via waves with in NetSuite
• Responsible for all manual order requests from sales
• Manage all expedited requests along with customer in hands dates
• Work closely with warehouse staff to ensure that all orders are processed and are shipping in a timely manner; with the ability and comfortability to problem solve if stock issues arise
• Partner with Customer Care Coordinators on all inventory issues such as back orders or discontinued product
• Responsible for monitoring stock availability for orders through our order management system, NetSuite 
• Manage discontinued items
• Manage returns, working closely with returns team on all open RA’s
• Review of daily/weekly reporting, having attention to detail
• Front Desk Coverage
• Perform other duties as assigned

Qualifications:

• Excellent oral and written communication skills 
• Must have critical thinking ability and excellent attention to detail 
• Strong initiative, confidence and the ability to ask questions as needed 
• Develop resilience when communicating with different departments within Overture
• Detail-oriented, with the ability to effectively prioritize multiple projects 
• Strong organizational skills 
• Capability to maintain composure while working under stressful conditions.
• Proficient in MS Office Suite and Adobe Acrobat; beginner to intermediate Excel experience 
• 1-3 years of customer service experience 
• High school diploma 

Benefits:

• Complete insurance coverage on day 1 of hire; Medical, dental, vision, life insurance and disability plans with Company contributions
• Pet insurance
• Corporate partnerships with LifeTime Fitness and Bears Fit locations
• Generous paid time off (vacation, sick and personal days as well as yearly floating holiday)
• 401(k) eligible on day 1 of hire; Overture match after first year of employment
• Paid maternity, paternity and adoption leave based on years of service
• Relaxed dress code
• Summer BBQs, volunteer employee resource groups (Culture Crew, Green Team, Safety Team, Diversity and Inclusion Advisory Council), employee vegetable garden, contests, potlucks and cookoffs
• Employee referral bonus

Relocation is not provided for this role