Who We Are: Overture Promotions is an award-winning promotional product agency; we design and produce swag for events, new hire kits, brand activations, company stores and much more. Unlike most, we have a unique ability to offer end-to-end services under one roof. In-house services include graphic design, web development, onsite screen printing and embroidery, 200,000 SF of warehouse space, pick-pack, and kit assembly. We’re a minority-owned business that’s woman-led. We work with companies of all sizes, including many of the world’s most recognizable brands.

Summary: We're seeking an Account Executive who thrives on cultivating and nurturing client relationships. This role revolves around fostering customer connections and aiding the sales team in managing enterprise accounts. The ideal candidate will swiftly become well-versed in our product offerings and partner suppliers, guiding customers to make informed promotional marketing choices through education and support.

Duties and Responsibilities:

• Handle all aspects of customer account orders, including order processing, product quotes and coordinating product sample requests, with our clients as well as our vendors
• Expand responsibilities by learning and sourcing trending products to be able to fully support clients
• Assist new and existing customers with inquires while providing consultative support and recommendations on promotional products
• Proactively communicating with existing customers to build and maintain the customer relationship
• By becoming an expert with our offered products and their associated suppliers, you will educate customers on those products and help them make promotional marketing decisions.
• Identify and evaluate opportunities to increase customer retention and satisfaction by developing a positive rapport and relationship with customers
•  Act as an overall coordinator and partner with other departments including warehouse, fulfillment, production and accounting
• Provide day to day support and assist and handle ad hoc tasks as required

Qualifications:

• Prior promotional industry experience required 
• Above average communication skills
• Must be able to prioritize and handle multiple tasks in a changing work environment
• Average mathematical skills to accurately provide quotes and pricing
• Be creative and up to speed on industry trends and new and trendy products
• Must be motivated, driven and have the ambition to succeed
• Have a positive, upbeat and team player attitude
• Must have the ability and be comfortable to work independently
• Must have strong attention to detail
• MS Office proficiency in Word, Excel, PowerPoint and Outlook
• BS/BA degree or equivalent combination or education and experience

Benefits:

• Complete insurance coverage on day 1 of hire; Medical, dental, vision, life insurance and disability plans with Company contributions
• Pet insurance
• Corporate partnerships with LifeTime Fitness and Bears Fit locations
• Generous paid time off (vacation, sick and personal days as well as yearly floating holiday)
• 401(k) eligible on day 1 of hire; Overture match after first year of employment
• Paid maternity, paternity and adoption leave based on years of service
• Relaxed dress code
• Summer BBQs, volunteer employee resource groups (Culture Crew, Green Team, Safety Team, Diversity and Inclusion Advisory Council), employee vegetable garden, contests, potlucks and cookoffs
• Employee referral bonus

Relocation is not provided for this role