About us

We are a Home Medical Equipment Company specializing in complex respiratory disorders such as ALS, neuro muscular, COPD. We work closely with physicians, case managers, and patients to provide the best In-home respiratory equipment products and services to patients while transitioning from hospital to home.

Customer Service Representative

The customer service representative works in a fast-paced environment answering inbound calls and making outbound calls. The representative must have industry knowledge and be able to provide excellent customer service through informative product knowledge, friendly interaction, quick response time and problem resolution.

The position requires individual to verify information received from referrals sources, create orders, and or schedule patients to receive equipment as ordered by the prescribing doctor.

Job Duties:

· Review all required documentation to ensure accuracy

· Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required

· Must be able to navigate through multiple online EMR systems to obtain applicable documentation

· Responding to customer inquiries and complaints via phone or email

· Resolving customer issues related to product orders, billing and delivery

· Maintaining customer records and updating account information

· Process customer orders and tracking shipments

· Collaborating with other departments to resolve customer concerns

· Proving product information and support to customers

· Keeping customers informed about product availability and estimated delivery dates

· Documenting customer interactions and providing reports to management

· Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles

Competency, Skills and Abilities:

· Communicate effectively and empathetically with customers.

· Ability to identify and resolve customer issues

· Knowledge of the products offered by company and its benefits

· Ability to prioritize customer needs and provide high quality service

· Proficient computer skills and knowledge of Microsoft Office

· Handle multiple tasks and prioritize them effectively

· Process customer orders and maintain and maintain accurate records

· Able to adapt to changing customer needs and work in a fast paced setting

Requirements

Minimum Job Qualifications:

• High School Diploma or equivalent

• 1-2 years of customer service experience

• Basic computer skills, including proficiency in Microsoft Office and other relevant software

• Good verbal and written communication skills

• Ability to work well in a fast-paced environment and handle multiple tasks

• Ability to maintain a positive and professional demeanor when interacting with customers

Job Types: Full-time, Part-time

Pay: $17.50 - $20.00 per hour

Benefits:

• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person