Make a difference in the lives of New York City’s older adults, their families and the community. For over 60 years PSS has performed vital and important work – through its 10 senior centers, two apartment buildings, caregiver services and affiliated programs, the agency touches the lives of over 1,000 people a day. As a Care Manager for PSS Circle of Care Caregiver program, you will be responsible for providing individual counseling, home assessments, educational training, respite services, supplemental assistance, information & referral and performing outreach initiatives to existing and prospective caregivers. The Care Manager's role is vital in ensuring that caregivers and their families receive the information, support and resources they need to cope with the challenges of caregiving.

This is a full-time non-exempt (Hybrid/Largely Remote) position

Responsibilities:

• Maintain client caseload of ongoing and short-term clients
• Conduct assessments and create care plan for each client. Perform timely follow ups with clients and providers
• Perform home visits as needed
• Assist with program development
• Provide caregivers with individual case coordination and counseling
• Provide direction and assistance with caregiving issues such as coping with caregiver burden, guidance for long term care planning, advocacy, referral, and info and assistance as needed
• Facilitate support groups and educational trainings
• Maintain case-records in database, including documentation of all caregiver services provided
• Identify and maintain up-to-date resources for clients
• Identify and collaborate with community partners
• Promote the agency and program by performing outreach, participate in community events, and represent the agency to the public
• Develop and maintain liaisons with other organizations, as appropriate, to collaborate in outreach efforts or other partnership opportunities
• Effectively utilize social media and other digital and communication tools to reach a broad audience
• Perform other duties as needed and assigned

Qualifications and Experience:

• Bachelor’s degree in relevant field required such as Social Work, Counseling or Psychology or related field
• Excellent Interpersonal and Organizational Skills
• Excellent Office Management and Computer Skills with proficiency in Microsoft Office
• Excellent communication skills (written and oral)

Professionalism and other qualities:

• Self-motivated, organized and professional
• Apply good listening skills to assist clients in need
• Ability to work well independently and with interdisciplinary team
• Maturity and good judgment in relating to peers, partners, and families
• Ability to work with people from diverse backgrounds
• Availability, dependability, and willingness to be flexible
• Demonstrated ability to problem solve and think strategically