Overview:

Remote opportunity!

ECM Clinical Manager - Pacific time zone

Salary: $75K

Overview:

The ECM Clinical Manager is responsible for Clinical Oversight and Management of ECM Lead Care Managers to address the client's medical and behavioral health needs and social determinants of health. The ECM Clinical Manager will communicate directly with ECM Lead Care Managers and occasionally with patients via telephone, telehealth, or during Interdisciplinary Care Team meetings (as needed) to discuss medication management/adherence, ensure appropriate follow-up with Primary Care Provider, Behavioral Health Provider and other specialist(s). They will guide any crises encountered by ECM Lead Care Managers. The ECM Clinical Manager will collaborate with the client’s broader care team (PCP, BH clinicians, etc.) to provide client advocacy, ensure that the clients receive needed services, and measure progress toward the goals outlined in their patient-centered individualized care plan. The ECM Clinical Manager will monitor team progress and coach LCMs to succeed and manage performance where needed.

Required Qualifications and Experience: 

• RN, LCSW (or other licensed behavioral healthcare professional licensed in California), with the ability to obtain additional state licensure as needed
• 2-3 years of care management experience
• Must be willing and able to work Monday-Friday 8:30am-5:00pm in Pacific time zone, with the possibility of afternoons, evenings, and/or Saturday mornings
• Proven, results-driven business leader with experience in rapid-growth organizations
• Ability to work independently
• Must possess strong organizational skills
• Proficient with Microsoft and Google applications
• Strong communication skills
• Strong motivational skills, including conflict/dispute resolution techniques
• Must have access to a reliable internet connection

Responsibilities include, but not limited to: Remote duties performed through HIPAA-compliant hardware and software

• Supervise a team of approximately ten Lead Care Managers, ensuring adequate and high-quality care management services.
• Oversee the creation of Individual Care Plans to determine if the Client’s Care Management needs are sufficient to be managed by an ECM Lead Care Manager and serves as an escalation point as needed.
• Support the achievement of KPIs assigned to the care management team
• Collaborate with and supports the Director of Enhanced Care Management with implementation of change and process improvements
• Flex to direct care management as needed to support organizational goals

Benefits: Medical, dental, and vision insurance, income protection benefits, flexible PTO, company holidays, a 401k, and access to other wellness benefits.