Scale is at the forefront of powering AI and LLMs across multiple industries. Our thesis is that to build exceptional LLMs you need exceptional human beings to train them. Humans are essential in providing the best training data for these models, and Scale operates the largest network of humans in the world to provide this training data.

As the Technical Program Manager of the Training team, you will work closely with both engineers and operators to scope, build, and iterate on product and operational systems dedicated to helping our contributors succeed. Training is one of the most critical functions at the company. Contributors to the platform are the engine that drives Scale’s success. Our contributors come from a variety of backgrounds and skillsets, and they include domain experts (PhDs, professors, etc.), professional writers and journalists, college students, and more.

The role requires a dynamic, diligent, and organized person. It involves data analysis, roll-up-your-sleeves operations, training material development, user research with our contributors, product scoping and building, and more. You will be responsible for collaborating with our engineering team to create a product roadmap and overseeing the product rollout, and you will be responsible for working with our project teams to ensure we have robust and holistic training processes in place.

The ideal candidate has a strong operational mindset and possesses a blend of technical and soft skills. You must be high-ownership and comfortable working in ambiguity, exceptionally personable, and passionate about helping people learn.

You will:

• Help investigate the most pressing challenges with delivering high-quality data the most common errors our contributors make and why
• Ideate a system for creating scalable training materials including videos, slide decks, quizzes, and more to teach our contributors how to produce great training data
• Consistently interact with operators and contributors to understand pain points and manual processes that can be systematized and/or productized
• Analyze data on the effectiveness of our training materials and quickly iterate / test out new ideas 
• Collaborate with engineering to scope out a product roadmap for training across the company
• Own product rollout and adoption

Ideally you'd have:

• 4 years of experience in program / product management
• Ideally 2 years at a top-tier consulting firm and 2 years in product / program management
• Operational experience and a demonstrated track record of achieving outcomes when there are multiple cross-functional stakeholders
• A relentless attitude of testing and iterating
• Ability to own your outcomes