IT Desktop Analyst - 100% onsite in Houston, TX 77032
Contract, 3 months with extensions, possible CTH

• Under general supervision, applies a high level of Information
• Technology skills in direct support of Halliburton employees and partners.
• Troubleshoot complex desktop software and hardware problems.
• Provide desk-side and remote support in the use of systems in a LAN/WAN environment.
• Follow-up with customers to assure satisfactory incident closure; updates and closes call records for work performed. Assists in supervising others.
• Provides basic job training and guidance on a regular basis; performs work of same or closely allied nature.
• Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability or operations.
• Consequences of error are easily measured and can be confined. Skills are typically acquired through completion of an undergraduate degree in an MIS field.
• Desired technical skills acquired through A certification, NET certification, MCSE certification or equivalent work experience and 4 years of experience in IT desktop support which includes experience in basic networking administration.

• Shift, hours, rotation: Normal business hours Mon-Fri
• 100% onsite, no remote work
• What are the top 3-5 skills needed to perform this role? 1. Minimum 5 years desktop experience 2. General knowledge of program management & network/infrastructure 3. Able to work in MS Office/Office 365 4. ServiceNow experience preferred but not required
• What are the top 3-5 soft skills/personality traits needed to perform this role? 1. Self starter, motivated, possibly has leadership tendencies 2. Excellent communication skills, customer service oriented 3. Problem solving skills, organized
• Please list any required certifications: CAPM nice to have, but not necessary
• How will you be conducting interviews? Start with Teams interview with manager, move to 2nd round (Teams or in person) with manager s boss
• Mileage: Reimbursable only if worker drives between site locations during the day