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Our fast-growing Sales, Manufacturing, and Distribution center is looking for a result driven Customer Service Advisor to join our team as a key member. We are a multi-brand company with high aspirations and high expectations. If you are looking to make a difference in the workplace and for the people that you serve, look no further.
Our goal is to provide customers with a Positive experience and to ensure that we understand and satisfy their needs. Customer Service Advisors play a critical role in achieving this goal. They are responsible for providing our valuable customers with accurate information needed in a professional and efficient manner.
Duties and Responsibilities
Primary:
* Engage, and befriend customers so that they have a great experience
* Minimize loss by consistently providing Positive experience to our customers and providing fair solutions
* Trouble shoot issues and ensure management knows of reoccurring issues
* Typical Issues Examples Include:
* Desired tracking information or tracking number
* Copy of order, packing slip, or invoice
* Price discrepancies
* Missing parts
* Defective product
* Freight questions
* Enter replacement orders as required
* Expediently return customer request that cannot be handled while on the initial call
* Respond, Resolve, and Record all service ticket issues in proper customer care system
* Remain Positive and professional and work together with the team to make a great environment for our customers and each other
* Be a role model for our values of Positive, Reliable, Ownership, Continuous Improvement, and Winning Pace
Secondary:
* Answer overflow phone calls
* Accurately enter assigned orders
* Perform various sales related tasks
* Send follow up or thank you emails to customers
* Other Duties as assigned
Qualifications
Required:
* High school diploma/GED
* 2 years of customer service experience
* Pleasant, enthusiastic voice
* Positive Attitude
* Strong Communications skills and interpersonal skills across all levels
* Multiple software computers skills
* Ability to multitask
Desired:
* Associates degree or higher
* 5 years of customer service experience
Position Benefits
* Full Time Position
* Monday – Friday operation (typically)
* Competitive Salary
* Paid Time Off (PTO) along with standard holidays
* 401(k) retirement savings plan with strong company match
* Medical, dental, and vision insurance
* Life insurance
* Internal and Professional growth opportunities
* Employee Referral Program
Full Time
$33k-41k (estimate)
03/02/2023
05/22/2024
proveli.com
Atlanta, GA
<25
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Customer Care, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.