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Job Description
Company: Off Duty Services, Inc., a Protos Company
Title: Service Agent
Location: Katy, TX
Off Duty Services, Inc. (ODS) is a nationwide security provider for S&P500 companies, and has an immediate need for a Service Agent. ODS is part of the Protos Security group of companies and is the nationwide leader in the off-duty security industry, offering a wide variety of services including off-duty police, security guards, remote monitoring, and more.
Position Overview & Responsibilities
The Service Agent provides support to Senior Service Agents by communicating objectives and work assignments to the field to ensure delivery of quality services. The Agent will be responsible for responding appropriately to customer inquiries in addition to verifying and correcting vendor time and attendance. The Service Agent will be based in the Katy Service Center and will report directly to the Director of Off Duty Service Operations.
The Service Agent’s core responsibilities will include the following:
Education, Skills and Experience
Compensation & Benefits:
Job Type: Full-time, Non-exempt
Relocation
No relocation packages or reimbursements are available for this position.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Off Duty Services, Inc., A Protos Company is an equal opportunity employer and encourages all qualified candidates to apply.
Full Time
$40k-51k (estimate)
02/11/2024
06/03/2024
protossecurity.com
DALEVILLE, VA
200 - 500
2006
Private
NATHANIEL SHAW
<$5M
Protos Security provides mobile patrols and emergency security consulting services to residential and industrial sectors.
The job skills required for Service Agent include Customer Service, Problem Solving, Billing, Verbal Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Agent positions, which can be used as a reference in future career path planning. As a Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Agent. You can explore the career advancement for a Service Agent below and select your interested title to get hiring information.