ABOUT PROSPERA

Prospera is an economic development, nonprofit organization specialized in providing bilingual assistance to Hispanic entrepreneurs trying to establish or expand their business.

JOB SUMMARY

The Customer Service Representative’s principal duties are to properly portray our professional image, either by phone or in person, and assist the team to successfully achieve the goals of the organization.

The pay rate for this position is: $20.00 per hour.

KEY FUNCTIONS AND RESPONSIBILITIES

Principal duties for the role include, but are not limited to:

• Promptly and courteously answering a multi-line telephone system and directing all incoming calls to the proper person or department in a timely and professional manner
• Receive our clients and visitors, and professionally explain our service offerings, if needed
• Meeting and greeting visitors, providing general information and assistance
• Maintaining a neat and clean office environment, including the lobby and break room areas, and ensuring conference rooms are ready for meetings
• Arrange catering for Prospera sponsored meetings and events
• Distributing mail and all communication daily, monitoring deliveries, and uses express parcel shipping companies for expedited shipping
• Monitoring kitchen and office supplies, placing orders when necessary
• Typing memos, correspondence, reports, and other documents
• Conducting reminder calls for upcoming committee meetings
• Preparing and executing bulk mailings as needed; and
• Performing other administrative duties as requested by the Regional Vice President.

Secondary duties include:

• Assisting with daily activities such as meetings, copies and general office work
• Assisting with web-based research
• Assisting in the planning and execution of associate and customer-related functions & events
• Ensuring printers, copiers, phones, and any other office equipment are in proper working order
• Assisting with orientation set up and guidance to the conference room at the training rooms; and
• Miscellaneous tasks such as making coffee, emptying trash and generally helping to keep the office running smoothly.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• A minimum of three years of business, government, or nonprofit sector administrative experience.
• Excellent interpersonal and organizational communication skills.
• Reliable transportation and valid driver’s license with good driving record required. Direct access by phone required.
• Must successfully pass a criminal background check. Credit check may also be required.
• Successful candidate must be fully bilingual and be able to communicate effectively in English and Spanish.
• The individual must be highly organized, detail oriented and have excellent critical thinking skills.
• Must be proficient in Microsoft Office suite (Outlook, Word, Excel, and PowerPoint).

TO LEARN MORE ABOUT PROSPERA VISIT OUR WEBSITE AT: Prospera Florida - Helping Hispanic Entrepreneurs Grow (prosperausa.org)

Equal Opportunity Employer

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Ability to Relocate:

• Doral, FL 33122: Relocate before starting work (Required)

Work Location: Hybrid remote in Doral, FL 33122