Job Title: Desk Side Support Staff

Location: Reston, VA

Duration: 12 Months

Job Type: Contract

Client: Direct

Work Type: Onsite

JOB DESCRIPTION:

• This position will be based to Reston office for training until they are moved to the DC office in 2024 (prepping new office and continuing to support old DC office).
• After the move to the DC office to support - there will still be some travel for support in the Reston office location on an as needed basis.
• The Desk Side Support Technician will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.

Job Responsibilities:

• Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes.
• Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)
• Follows the established technology standards, policies and support processes.
• Helps establish and monitor metrics on service delivery and customer satisfaction.
• Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams,
• Supports Local Area Network and Wireless Network, etc.
• Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
• Manages and maintains local assets and configuration items in ServiceNow.
• Perform moves, adds and changes.
• Participate in special projects, as assigned.
• Travel to offices/ job sites for short term project support
• Provides proactive and timely support to executives and VIPs

Basic Qualifications:

• Bachelor’s degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
• 1 years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
• 1 years of experience with incident and request management system like ServiceNow.
• 1 years of experience supporting executives and VIPs.

Additional Information:

• Experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests.
• Communicate effectively with Customers, other departments within the organization and function within a local and distributed team environment.
• Work within a local team environment, as well as the extended Corporate IS&T staff
• Understanding of basic networking technologies and principles.
• Must have the ability to work in a demanding environment, managing multiple priorities.
• Ability to identify, plan, install and support off-site meetings and conferences, as needed.
• Ability to lift 50 lbs.
• A certification preferred

Job Types: Full-time, Temp-to-hire

Pay: $34.00 - $38.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Desk Support Technician: 5 years (Preferred)
• incident and request tasks for deployed infrastructur: 5 years (Preferred)
• training, problem resolution, hardware, software,: 5 years (Preferred)
• technology standards, policies and support processes.: 5 years (Preferred)
• Supports Local Area Network and Wireless Network,: 5 years (Preferred)
• Active Directory, DHCP, DNS, print and file services: 5 years (Preferred)
• hardware and software incidents and requests: 5 years (Preferred)
• ServiceNow: 5 years (Preferred)
• Corporate IS&T staff: 5 years (Preferred)
• upport off-site meetings and conferences: 5 years (Preferred)

Work Location: In person