Arraya Solutions, a leading Mid-Atlantic technology consulting firm, is looking for a Senior Desktop Technician to join our team!

***Prospective candidates are required to be on-site 5 days week***

We are a culture that embraces change, values family and are actively involved with the community. Our team consists of people with positive attitudes who are interested in growing their knowledge around technology and leaders that are heavily involved in day-to-day activities.

Job Summary:

As a member of the End User Support team, the candidate will provide high quality support with excellent customer service, technical expertise and timeliness. This position has frequent contact with end users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network, Server and print services.

Requirements:

As an End User Support Technician with Minimum of 5 years technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

• Provide customer facing end-user support that includes
• Active Directory Troubleshooting
• Microsoft Teams Video Troubleshooting
• Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
• IMAC support including large scale/bulk office moves/re-stack activities (all moves)
• Support for Operating System, base load software, MS Office suite and other business application
• Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
• Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
• Support for the Mobility devices (IOS/iPhone/IPads)