About the Position :

This is an Essential Position which means you are required to report to work in inclement weather, and during emergency events without delay or disruption.

This position is Full-Time, Sunday through Thursday Overnight Shifts (11 : 00 PM - 7 : 00 AM); 40 Hours per week. Must be able to work some Holidays and other shifts, as needed.

Must be able to attend initial 1 to 2-week mandatory training during daytime hours M-F.

Requirements :

• Customer Service Experience or Hotel Experience
• Demonstrates excellent written and oral communication skills.
• Demonstrates database management knowledge / skills.
• Proficient aptitude for using MicroSoft Office application.

Responsibilities :

• Provide best customer service practices
• Greet, check in, and checkout the Lodge guests
• Answer and direct all phone calls
• Respond to emergency situations
• Apply policies and procedures
• Prepare room inventory
• Maintain room availability
• Arrange campus shuttle transportation
• Assign room keys accordingly
• Assist guests with locked safes
• Maintain a clean, safe, fully stocked and organized work area
• Check and balance all future reservations for patients
• Provide daily continental breakfast for all guests
• Process reservations on the Visual One system
• Resolve guest complaints within scope of authority; otherwise refer the matter to the management
• Balance all shift audits in order to correct any errors that might impact patients / caregivers stay at the Lodge
• Coordinate repairs with maintenance team
• Assist in dealing with problems as they arise and day-to-day trouble shooting
• Ensure that shift handovers and briefings are carried out

Last updated : 2024-05-24