Pro Photo Rental, founded in 2007, is expanding its team of professional staff. We rent the highest-quality production equipment including cameras, lenses, lighting, grip, and audio gear to photographers, videographers, agencies, and production companies.

We put a huge emphasis on our culture and core values, and make all of our decisions with those values in mind. You are an ideal candidate if your personal values line up with ours.

You will love it here if you:

• Care deeply about your role and how it influences business success
• Enjoy being part of the creative community and want to see it flourish
• Prefer working as part of a small team with defined roles
• Are obsessed with providing quality service

You’ll have success here if you:

• Prioritize myriad tasks without feeling overwhelmed
• Can be independent within your role
• Take ownership of your mistakes and your position overall
• Are fanatical about small details and minutiae on a daily basis
• Are a “noticer” - Things that aren’t quite right stick out to you like a sore thumb
• Don’t need someone to constantly give you tasks- you’re able to see what needs to be done and do it.

Position Overview:

As a Client Service Specialist, you will be the first point of contact for clients seeking gear recommendations, policy clarifications, and solutions to their problems. This role is pivotal in delivering an exceptional service experience, ensuring our clients receive the best possible advice tailored to their unique needs. You are lovingly known as our gear nerd, ready to share your encyclopedic expert knowledge and passion for this type of equipment with anyone who will listen.

Key Responsibilities:

- Serve as the first response to client inquiries via email, phone, and in-person interactions

- Manage the preparation and dispatch of all shipped orders (via UPS) with accuracy and efficiency

- Proactively handle client issues, offering quick and effective resolutions

- Assess new clients for potential fraud risks and make informed decisions on order processing

- Support the fulfillment team in processing and preparing client orders (as needed)

Expectations:

- Consistent punctuality and reliability

- Active contribution of ideas for operational improvement

- Accountability for personal errors and learning from them

- Effective and honest communication with team members and clients

- Demonstrated patience, understanding, and respect in all client interactions

- Ability to use a Windows computer, Google Drive, spreadsheets, and other usual office software

- Typing speed of 45 WPM or greater

Qualifications:

- Proven ability to stay calm and manage stressful situations professionally (You’re a cool cucumber)

- Comprehensive knowledge of photo, video, audio, and lighting equipment, as well as its applications (You know gear, and more importantly, how to USE that gear)

- Creative problem-solving skills, especially in unfamiliar situations (You think on your feet)

- Excellent communication skills including phone, email, text, and in-person (You love proper grammar and professional communication)

- A strong commitment to timely and helpful customer interactions (You’re a gregarious people person)

- A natural inclination to assist and support clients’ needs (You love seeing other people succeed)

What We Offer:

- A laid back, fun, collaborative, supportive work environment

- Starting salary range for this position: $38K - $50K, with quarterly revenue share and spot bonuses available

- The opportunity to take equipment home for personal use

- Generous PTO and regular holidays

We’re a small company. We like to have fun. We listen to lots (and LOTS) of music. We adore excellent coffee. We’re passionate about the creative community and want nothing more than for our clients to make amazing work with our gear. Basically- we’re looking for someone who loves creativity and gets the job done right without flipping out when something goes wrong.

The Ideal Candidate:

You’ve worked as a gaffer, grip, AC, or maybe even in a rental house for the last 3 years or more and have tons of firsthand experience with a wide variety of gear. You have a genuine passion for helping people succeed on their shoot, whether it’s Uncle Joe going to Africa for his first safari, or a massive Netflix production that’s in town and needs a truck full of gear. You think quickly on your feet and people talk about how they can always rely on you to figure out solutions to the issues that invariably come up on set. You’re used to having multiple email responses going at the same time while chatting with yet another client on the phone. You love “talking shop” with other staff members and making jokes about how bad the latest Marvel movie was.

If this sounds like you, you will be at the very top of the starting salary range.

Application Process:

Please submit your resume and a super-nice personalized cover letter explaining why you are the perfect fit for this role. Resumes without an accompanying cover letter will be rejected. Your cover letter can be in the body of the email, but please don’t ignore this crucial step. All material should be dropped off in person or e-mailed to prophotorentajobs@gmail..com. May the force be with you...

Job Type: Full-time

Pay: $38,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Paid time off

Compensation package:

• Profit sharing
• Quarterly bonus

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Boulder, CO 80301 (Required)

Work Location: In person