Job Responsibilities

Careers at DHEC: Work that makes a difference!

Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

Directs and manages the Bureau of Clinical Services units: Clinical Service Delivery; Program Integration; Quality Assurance and Administration and, Pharmacy Services. Oversees the supervisors of clinical service delivery providers. Establishes program objectives in consistency with Health Programs and the agency's goals and objectives. Develops, reviews and approves program policies and procedures.

Recommends and implements program changes as needed for continuous quality improvement to achieve client satisfaction and is held accountable for results. Investigates complaints, takes appropriate action, and makes appropriate notification to the supervisory chain of anticipated issues. Represents Clinical Services to the Division of Health Promotion and Services, other internal programs and external partners and participates in management decision-making process for the Health Programs Branch.

LEADERSHIP, OVERSIGHT AND PROGRAM MANAGEMENT:

Plans, coordinates, supervises, and evaluates statewide activities of the Bureau of Clinical Services. Provides leadership for and guides the Bureau of Clinical Services units including: Service Delivery; Program Integration; Quality Assurance and Administration; and Pharmacy Services. Ensures coordination and collaboration with central office and regional teams including teams within Regional Operations and Community Engagement, Health Collaboration and Health Programs branches. Support enhanced collaboration with Regional Health Directors and the Bureau of Professional Practice. Holds regular program meetings with directors and routine supervisory meetings with direct reports.

CLINICAL SERVICE DELIVERY:

Ensures closely tied relationships and collaboration between central office Family Planning, STD/HIV/VH, Immunization and Nutrition Service programs and regional activities through direct supervision of the Service Delivery Section director who supervises region APRN leads and Preventive Health Program Managers. Ensures compliance with and provides guidance in interpretation and implementation of program and agency policies and procedures across programs.

QUALITY ASSURANCE AND ADMINISTRATION:

Uses performance management principles to plan and implement program guidance in clinical services. Ensures procedures are in place for central office programs and the regional team leads to review service delivery practice standards. Uses data to monitor trends, successes and identify service gaps and priorities for improvements. Recommends adjustments as needed to reach established goals for clinic services. Fill gaps for access as resources allow. Evaluate opportunities to innovate and implement quality improvements when possible. Recommends and monitors corrective action. Ensures management of resources to support services including the Title X grant and compliance with grant requirements and deliverables. Ensures that audits are performed as indicated.

PROGRAM INTEGRATION AND COLLABORATION:

Builds teams that work in continuum from front line service delivery to central office programs. Ensures central office program nurse consultants develop and maintain current standing orders and clinical policies and procedures in support of clinical services. Secures authorized DHEC physician approval for standing orders and clinical policies and procedures. Works in coordination with the Branch of Health Collaboration's Bureau of Professional Practice to support the oversight of nursing professional practice and ensure the efficient and effective delivery of quality nursing services, adherence to practice standards, and to address nursing practice issues. Maintains a learning organization, identifies and provides training and development opportunities and progressive cross-training for clinical staff and maintains competencies to deliver integrated clinical services. Establish and maintain engagement allowing front line staff input through organized communications and engagement.

Participates in emergency preparedness training and response activities and other duties as assigned.

Minimum and Additional Requirements

State Minimum Requirements: A bachelor's degree and relevant program management experience.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements: A bachelor's degree and six (6) years of relevant program management experience including three (3) years of public health experience, or a master's degree in a related field and five (5) years of experience in public health. Must have a minimum of three (3) years of substantial supervisory experience.

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Preferred Qualifications

Experience working in DHEC clinical setting, knowledge of nursing practice, standing orders and clinical policies and procedures. Experience in strategic planning, program evaluation, budgeting and financial management.

Additional Comments

DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

SC DHEC is an equal employment opportunity/affirmative action employing agency. We are committed to a diverse workforce. SC DHEC does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

The South Carolina Department of Health and Environmental Control offers an exceptional benefits package for FTE positions that includes:

* Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children

* 15 days annual (vacation) leave per year

* 15 days sick leave per year

* 13 paid holidays

* Paid Parental Leave

* State Retirement Plan and Deferred Compensation Programs

* REMOTE WORK: The option to work partially remote or adjusted work hours may be available after six (6) months of employment for approved positions

This position is part of the South Carolina Department of Health and Environmental Control's Bureau of Clinical Services. The work performed supports DHEC's mission to improve the quality of life for all South Carolinians by protecting and promoting the health of the public and the environment. Effective July 1, 2024, this position will transfer to the South Carolina Department of Public Health created by Senate Bill 399 which provides for the creation of the Department of Public Health to assume the public health-related functions of DHEC.