Customer Service and Picking and Packing
We are currently in search of an individual that is self-motivated, thrives in a small office team environment, and enjoys assisting customers. This person will wear multiple hats and each day may have shifting priorities.

Monday - Friday 9-5.

The primary responsibilities of the successful candidate are:

* Answering in-bound phone calls. This involves: routing calls to the appropriate department, taking messages, and answering any miscellaneous questions the caller may have.

* Processing customer purchase orders

* Checking emails for customer inquiries, and either answering them when possible or routing them to the appropriate person

* Shipping customer orders using FedEx, UPS, and DHL.

* Receiving shipments

* Managing inventory

* Assisting with accounting functions and marketing

* Other duties as necessary

Requirements:

* Previous experience in an office environment, and working with customers is required

* Prior shipping experience, including FedEx or UPS is highly preferred

* Knowledgeable with MS Office

* Excellent verbal, written and interpersonal communication skills

* EXCEPTIONAL RELIABILITY

Job Duties:

• Answer incoming customer inquiries
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

Communication method(s) used:

• Email
• Phone
• Chat

This Job Is:

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Language:

• English (Preferred)

Work Location: In person